Demo

Strategic Accounts Customer Care

Personnel Resources
Dothan, AL Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/1/2025

We are seeking a proactive and organized Customer Care Representative to join a team in Dothan, AL. This role requires excellent written and verbal communication skills, with a strong focus on problem-solving and fast-paced, multi-tasking in a dynamic environment. They have both day and night shift openings available with daytime hours being flexible between 6 : 30am - 3 : 30pm or 9am - 6pm and night shift hours being 4pm - 12am. Both shift works Monday - Friday with no weekends!

Compensation & Benefits :

  • Pay : $17 - $19 per hour
  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Life and Disability Insurance
  • 401(k) Plan with Employer Matching

Customer Care Representative Key Responsibilities :

  • Effectively communicate with customers and internal teams, resolving issues through direct phone calls, not just emails.
  • Organize and manage a high volume of tasks and data efficiently.
  • Analyze large datasets, summarize key insights, and report findings using Excel, including proficiency with pivot tables.
  • Take initiative to solve problems and deliver results under pressure.
  • Customer Care Representative Qualifications :

  • Strong verbal and written communication skills.
  • Ability to work quickly, manage multiple tasks, and maintain focus in high-pressure situations.
  • Experience with Excel (pivot tables, data analysis, reporting).
  • A results-driven mindset with a passion for getting things done.
  • If you're a self-starter who thrives in a fast-paced environment and loves solving problems, we want to hear from you!

    Personnel Resources is an Equal Opportunity Employer

    Salary : $17 - $19

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