What are the responsibilities and job description for the Front Desk Receptionist position at Petbar Boutique Ft. Lauderdale?
Petbar FORT LAUDERDALE is now hiring FRONT DESK TEAM MEMBERS
Petbar® is an upscale pet grooming and bathing boutique where pets go to look their best in an clean, open, low-stress, high-fun environment.
We are seeking a Front Desk member to join our team of true animal lovers! We work collaboratively and promote a culture of fun, open dialogue, and teamwork. Our modern upscale Pet Grooming and Bathing Boutiques are filled with compassionate friendly people and positive energy. At petbar boutiques you’ll find a culture of care that inspires you to be your best.
As a Front Desk sales lead you are the key to delivering the value of a total petbar® experience. You will assist Clients understand the benefits of regular pet care, convert Clients into Members, and maximize the positive impact of our services. You're a critical part of helping pets feel their best.
Your responsibilities will include:
- Warmly greeting each Member and Client upon arrival.
- Answering phone calls and texts in a friendly and timely manner.
- Setting and managing appointments.
- Checking in and out Members and Clients for appointments and taking payments.
- Promoting the Bath & Brush membership programs.
- Keeping management apprised of member concerns and following policies, procedures and direction.
- Staying updated on retail products and promotions.
- Recognizing and supporting team goals and creating and maintaining positive relationships with each team member.
- Interact and lead Bathers on daily tasks.
- Assisting self-wash Clients.
- Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for next guest as well as deep clean at end of shift.
- Laundering towels throughout the day.
- Assisting bathers with washing dogs as needed.
- Assuring pets safety and happiness.
- Perform quality assurance checks prior to presenting pets to their pet parents
What we look for
- Have a love for people and the pets they care for
- Passion for animals!
- Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.
- Must be able to multi task and manage time with or without supervision.
- Smiling face! Attitude is most important in this role.
- Displays confidence handing dogs and cats of all sizes and temperament.
- Superior Client service skills (prompt, courteous, professional).
- Professional and neat appearance in compliance with dress code.
- Ability to learn through coaching.
- Must feel comfortable working in a loud environment.
- Reliable transportation.
- Ability to stand for 8 hour shifts as well as lift up to 75 pounds
- Must be able to comfortable using and learning computer software.
- Ability to work 9-6PM or 10-6PM Shifts.
Benefits:
- Comprehensive training program
- Competitive pay plus commission
Hours worked per week are based on business volume and demand; Saturday and some holiday availability is a must. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.
If you are passionate about working with people and love animals, we encourage you to apply for this role!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13 - $15