What are the responsibilities and job description for the Billing Portal Specialist position at Peterson?
It's your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason : our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has the immediate need for a Billing Portal Specialist based at either our Hillsboro, OR or San Leandro, CA locations.
SUMMARY
This position is responsible for managing all customer billing portals. This position works with operations and the Credit team to identify and set up customer billing portals. This position is responsible for the entire portal process, including : set up of each portal and input of invoices and follow up to ensure payment on a timely basis. The Portal Specialist monitors the fees associated with each portal to ensure expenses remain under control. Continuous improvement will remain top-of-mind in order to maximize efficiencies.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Integration, input, and maintenance of electronic billing of customer invoices submitted through various proprietary invoicing portals mandated by Peterson's customers.
- Perform research, investigation, follow-up, and resolution of issues related to rejected invoices submitted through various billing portals.
- Assist with the development and process design of the various invoicing strategies via cross-functional teaming with Sales, Operations, and Support groups, etc.
- Learn, implement, and maintain uniform procedures and practices to ensure consistency and enhanced customer satisfaction regarding portal invoice billing and problem resolution that will contribute towards the rapid collection and protection of the company's accounts receivable.
- Provide regular input to Credit Manager regarding the achievement of targeted goals around the input, maintenance, and problem resolution relating to customer invoicing portals.
- Proactively interface and communicate with internal and external customers on an ongoing and regular basis to resolve issues related to electronic portal invoicing that will contribute towards the successful achievement of the goals and objectives of the Credit Department.
- Document all processes and procedures related to the invoicing portals.
- Monitor expenses related to portals to ensure adequate expense control.
- Maintains punctual, regular, and predictable attendance.
OTHER JOB FUNCTIONS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
High School Diploma or General Education Degree (GED; and a minimum of two years of directly related experience in credit collections or accounting, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
The CALIFORNIA hourly pay rate for this position is : $30.63-35.99. (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)
Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
Salary : $31 - $36
