What are the responsibilities and job description for the Customer Service Specialist position at Petro Home Services?
As a key member of our Petro Home Services team, you will play a critical role in delivering exceptional customer experiences. We are seeking highly skilled and personable Customer Service Representatives to handle inbound and outbound customer service calls from an established customer base while providing consultation on pricing, service plans, and billing issues.
About the Role
- Prepare account changes and troubleshoot/resolve customer issues efficiently
- Identify potential new sales opportunities and negotiate customer prices/service plan payments/billing issues consistent with company guidelines
- Assist with customer retention and work with other departments for timely resolution of customer issues
The ideal candidate will be pleasant and professional with excellent verbal and written communication skills, interpersonal skills, and the ability to interact effectively with both customers and coworkers.
