Lead Dispatcher

Personnel Requisition Form

Department: Police
Date: May 10, 2024
Supervisor: Telecommunications Supervisor

Job Title: Lead Dispatcher
Starting Salary: $16.8795 / hourly

Date Needed: ASAP
Number of Employees Requested: One
Work Hours: Various

Position Status: Full-time
Reason Needed: Replacement

Under general supervision monitors multi-channel radio to dispatch fire, police and emergency medical services, provides emergency and non-emergency assistance to callers; using CAD system documents information pertaining to call; performs radio check of dispatching equipment to ensure proper operability, briefs staff on current activities and notifies fire and police personnel using digital paging system; training of new dispatch personnel; provide assistance/guidance to other dispatch staff when needed; maintains records, files and retrieves documents as needed, researches and retrieves documents, updates various lists, searches files, compiles information and prepares routine reports as directed and perform additional duties in support of the department as needed or upon request.

Essential Job Duties & Responsibilities

The following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.

• Answering 911 emergency and non-emergency calls, determine the nature of the call and type of assistance required and dispatch of proper fire, police and/or ambulance services
• Utilization of CAD system to document information on incoming calls and providing callers with information and instructions as determined necessary
• Receives calls/radio traffic from officers during routine traffic stops and provides requested information to officers such as driver license and tag information
• Operates two way radio to communicate with fire, police and ambulance services
• Utilizing digital paging system to notify fire and police personnel of messages
• Utilizing E-911 map book to locate addresses and other information needed in dispatching
• Maintaining list of emergency dispatching radio codes and interpretations
• Maintaining file of frequently called numbers
• Using ACIC/NCIC database, searches and retrieves criminal/driver history as requested
• Enter Paw Report information into NCIC to ensure property is not stolen
• Maintenance of ACIC/NCIC log of criminal history checks
• Maintenance of other logs to include calls places, faxes sent
• Assist lobby visitors needed officer assistance
• Retrieval of warrants and distribution to proper personnel, removing warrants from system once executed
• Using audio recorders, plays back calls to obtain any missed information
• Training of new dispatch personnel
• Provides assistance/guidance to other dispatch staff when needed/required
• Perform daily radio check for emergency dispatching equipment to ensure proper operability
• Complete daily equipment checklist at end of shift
• Brief oncoming shift of current activities and reviews bulletin board for special notifications
• Attending training, workshops or seminars as assigned

Qualifications

Education & Experience Guidelines
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be:

Education/Training
High School Diploma or GED Required

Experience
Minimum 12 months emergency dispatch experience

Licenses or Certifications Required
Valid driver’s license
CPR
NCIC qualified

The following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position:

Knowledge of:

• Office procedures and methods to include communications and records management
• Administrative requirements of Public Safety
• City of Phenix City emergency management system

Ability to:

• Operate standard office equipment such as computers, fax machines and copiers
• Utilize a computer to enter text or numerical data as well as retrieve data from various systems
• Read and comprehend slightly complex administrative material
• Produce accurate and clear written communication
• Perform simple calculations regarding numerical problems
• Maintain composure during high stress situations
• Work in a constant state of awareness and in a safe manner

Physical Demands & Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the city encourages both prospective and current employees to discuss potential accommodations needed to perform the essential duties of this position.

Environment: Work location will primarily be in a standard office setting.

Physical Demands: See accompanying page for details

Key Working Relationship: Public Safety personnel to include Police Officers, Firefighters and Paramedics; Citizens; other dispatch personnel

How to Apply

Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. (A courtesy copy will be sent to the employee’s department head.)

Applications can be found picked up at the City of Phenix City Human Resources Department:
1103 Broad Street
Phenix City, AL 36867
Ph: 334 448-2706

Applications are available for pick up and drop off on Mondays from 2 to 5 p.m., Eastern Time, and Tuesdays, Wednesdays, and Thursdays from 10 a.m. until 2 p.m., Eastern Time. You may also email your completed application with the required supporting documents.