Director, Knowledge Management

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

The Director of Knowledge Management is a critical leadership role at Phenom, responsible for developing and executing the overall knowledge management strategy. This role will focus on creating a world-class learning experience for our customers and internal teams, ensuring they can effectively utilize the Phenom platform. This includes designing and delivering engaging training curriculum, building a robust knowledge base, and leveraging technology to maximize knowledge sharing and accessibility. The ideal candidate is a strategic thinker with a proven track record of building and scaling knowledge management functions within a SaaS environment.

What You’ll Do

• Strategic Leadership: Develop and implement a comprehensive knowledge management strategy aligned with Phenom's business objectives. This includes defining key performance indicators (KPIs) and regularly reporting on the effectiveness of knowledge management initiatives
• Curriculum Design & Development: Lead the design, development, and maintenance of engaging and effective training programs for Phenom's software platform. This includes creating a variety of learning resources, such as online courses, video tutorials, quick reference guides, and interactive simulations
• Learning Platform Management: Oversee the administration and optimization of our Learning Management System (LMS), Docebo, ensuring seamless user experience and effective tracking of learning progress
• Digital Adoption Platform Management: Leverage WalkMe to create in-app guidance and support, enhancing user onboarding and feature adoption. Develop and maintain WalkMe content to maximize its effectiveness.
• Knowledge Base Management: Develop and maintain a comprehensive and easily searchable knowledge base, ensuring content accuracy, relevance, and accessibility.
• Team Leadership: Build, mentor, and manage a high-performing knowledge management team, fostering a culture of collaboration, innovation, and continuous improvement. Create an impact-driven environment with weekly, quarterly and annual metrics reporting

What You’ve Done

• Bachelor's degree in Education, Instructional Design, Information Science, or a related field
• 7 years of experience in knowledge management, preferably within a SaaS company
• Proven experience in designing and delivering software training curriculum
• Deep understanding of modern adult learning principles and instructional design methodologies
• Extensive experience with AI infused Learning Management Systems (LMS), specifically Docebo and other AI creation tools
• Strong proficiency with Digital Adoption Platforms (DAP), specifically WalkMe
• Experience with other knowledge management tools and technologies is an asset
• Certification in instructional design or related field is an asset
• Experience in the AI SaaS and HR industry is an asset

Benefits

• We want you to be your best self and to pursue your passions!
• Benefits/programs to support holistic employee health
• Flexible hours and working schedules
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Salary

• Expected salary range $140,000 - $160,000

Please note the Salary range is subject to change in the future in accordance with Phenom’s policies

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

#LI-SN1