Human Resources & Development Manager

JOB SUMMARY:
The Human Resources and Development Manager plays a key role in recruitment, hiring,
credentialing, licensing, and workforce education at Phillips County Health Systems (PCHS).
This position is responsible for attracting and retaining top talent, ensuring proper credentialing
and licensure, managing employee development programs, and driving process improvements
to enhance workforce engagement and efficiency.
This role requires strong human resources expertise, healthcare knowledge, and a commitment
to continuous improvement to ensure the organization meets its staffing and operational needs.
Additionally, this role works closely with Health Information Management (HIM) to ensure HIPAA
compliance and proper employee education regarding patient data security.

Education & Specialization:

• Bachelor’s degree required in Human Resources, Business Administration, Healthcare
  Administration, or a related field.
• Specialty certifications in Human Resources (e.g., SHRM-CP, PHR), Management,
  Leadership, or Healthcare Administration preferred.
• Ongoing continuing education and professional development are strongly encouraged.

Experience:

• Minimum of three (3) years of leadership or management experience, preferably in a
  healthcare setting
• Proven experience in recruitment, hiring, and workforce planning, preferably in a
  healthcare setting.
• Strong knowledge of credentialing, licensing, and continuing education requirements for
  healthcare professionals.
• Experience with onboarding, training, and professional development programs.
• Background in human resources, talent management, or employee engagement strategies.
• Familiarity with scholarship programs, workforce incentives, and community-based recruitment initiatives.
• Ability to learn regulations for Health Information Management, medical record security, and HIPAA regulations.
• Ability to collaborate effectively with leadership, providers, educational institutions, and economic development agencies. Strong organizational, analytical, and problem-solving skills with attention to detail.
• Proficiency in computer programs and project management software.
• Essential Functions: (This list is not exhaustive and may be supplemented as necessary.)
  

Essential Functions:

Recruitment and Hiring:

• Develop and execute strategic recruitment initiatives to attract and retain top talent.
• Partner with department managers to identify staffing needs and hiring priorities.
• Oversee job postings, interviews, and selection processes to ensure timely hiring.
• Improve and streamline onboarding processes to enhance employee experience.
• Attend career fairs, recruitment events, and networking activities to promote job opportunities at PCHS.
• Develop and maintain relationships with area high schools, technical schools, colleges, and universities to establish a strong talent pipeline.
• Manage available scholarship programs, tuition assistance, and other workforce incentives to support employee recruitment and retention.
• Coordinate with local housing and economic development programs to assist with provider and staff recruitment efforts.
• Act as a liaison with area high schools, colleges, and technical programs to build long-term recruitment pipelines.
• Collaborate with local and state workforce development programs to secure funding and resources for recruitment efforts.

Credentialing, Licensing, & Education:

• Manage credentialing and re-credentialing processes for providers and staff.
• Ensure all state and federal licensing requirements are met and maintained.
• Oversee continuing education and professional development programs.
• Maintain accurate records of certifications, training, and renewal deadlines.

Workforce Development, Processing, & Training:

• Implement training and career development programs to support employee growth.
• Develop retention strategies to improve engagement and reduce turnover.
• Work with leadership to identify training needs and educational opportunities.
• Coordinate mentorship and coaching programs to strengthen workforce skills.
• Work closely with Health Information Management (HIM) to support HIPAA compliance
  and workforce education on patient privacy policies.
• Assist in developing training initiatives to ensure staff compliance with HIPAA regulations and patient data security.
  • Administer Workers & Compensation claims, ensuring compliance with state and federal regulations.
• Serve as the primary liaison between employees, management, and insurance providers regarding workplace injuries.
  • Assist injured employees in navigating the claims process while ensuring proper documentation and reporting.

Quality & Process Improvement:

• Identify opportunities for process improvement in HR and workforce development.
• Develop and update policies and procedures to enhance efficiency and effectiveness.
• Implement metrics and reporting systems to track recruitment and employee development progress.
• Collaborate with leadership to support organizational quality initiatives.