Residential Services Associate (RSA)

SUMMARY OF ORGANIZATION:

Phoenix Community Development Services mission of “Turning Lives Around” reflects our long history of serving populations of individuals who have limited resources and support systems, including those have been homeless or who are currently facing homelessness who have mental health challenges and face financial burdens such as extremely low to zero income. Phoenix CDS is committed to providing comprehensive, supportive services to our most vulnerable citizens who face great challenges. Our primary goal is to end homelessness and provide the individuals, families and veterans we serve with a warm, safe place to live independently – and away from the dangers of the streets. We work with them to set and achieve goals, make healthy life choices, find employment, build skills, and become stable, self-sufficient members of society.

Visit our website for more company information: https://phoenixcds.org/.

PURPOSE OF THE POSITION:

The Residential Services Associate (RSA) is responsible for ensuring the safety and security of residents and the facility.

Position Responsibilities Include:

• Learn emergency and non-emergency procedures specific to the facility and be able to implement and facilitate emergency operations safety drills as directed
• Responds to emergency situations in a calm and decisive manner and communicates with appropriate agency contacts or other emergency services
• Address security and other concerns/issues with consumers in respectful and non-confrontational manner
• Responds promptly and professionally to incoming phone calls and visitors
• Complete timely and accurate documentation regarding significant events on each shift worked
• Follow mandatory safety and infection control procedures and guidelines and uses prescribed safety equipment as needed
• Recognizes and reports all potential safety and maintenance issues to appropriate staff within the required time frame
• Performs housekeeping tasks as needed
• Maintains appropriate treatment boundaries with residents and their families/visitors.
• Has general knowledge of coping skills appropriate for depression and for anxiety.
• The ability to recognize the warning signs associated with suicide and how to respond.
• Consults supervisor when concerned about a consumer’s mental health
• The ability to demonstrate effective listening and crisis management skills in day-to-day interactions
• Effectively listen and establish rapport with consumers and families, and compassionately understand/respect differences.

QUALIFICATIONS/SKILLS/COMPETENCIES

- Maintaining continuing education requirements specific to field and position.

-Must have the following:

• High School Diploma or GED

Preference given for additional qualifications, including, but not limited to:

• Individuals having served in the military
• Individuals having experience working in mental health and/or other relevant human services field(s)
• Individuals certified as a Consumer Recovery Support Specialist (CRSS)
• Individuals enrolled in college classes pursuing a degree in mental health and/or other relevant human services field(s)
• Has an understanding of the symptoms and behaviors associated with mental illness and chemical dependence

- Ability to operate standard office equipment such as computers, copiers, fax machines, telephone systems, intercom systems, and other telecommunication devices

- Basic knowledge of Windows office systems such as Word, Excel and Outlook

- Obtain and maintain CPR and First Aid Certification

WORK CONDITIONS

• Flexible work hours including scheduled and/or on-call afternoon, evening, overnight, holidays and weekends.
• Requires person to remain in an awakened and alert state for entire shift.
• Work primarily includes supportive residential setting, but may also occasionally include office and community settings.
• Requires prolonged sitting or standing.

Job Types: Full-time, Part-time, PRN

Pay: $15.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Opportunities for advancement
• Paid orientation
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $15