What are the responsibilities and job description for the Senior Loan Operations Specialist position at Phoenix Lender Services?
Position Summary : This Senior Loan Operations Specialist requires a moderate to high level of knowledge of loan servicing requirements for both commercial and consumer loans. The Senior Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan life cycle including funding, boarding, servicing, and payoff. Senior Loan Operations Specialists will receive more complex assignments, and work with third-parties, lending teams, and other operational departments to ensure excellent internal and external customer service. Skills : Effective verbal and written communication skills Exceptional organizational skills are necessary to efficiently manage the workflow. Strong customer service orientation and well-developed problem-solving skills. Ability to organize workflows and prioritize tasks in a multi-task environment. Attention to detail and ability to demonstrate critical thinking. Computer proficiency, including working knowledge of Microsoft Word, Excel, Outlook, and the ability to learn internal core loan operating and origination systems. Ability to work both independently as self-starter and in a collaborative team environment. Motivated and open to change and growth of department. Expert experience with Microsoft 360. Essential Duties and Responsibilities : Responsible for processing all monetary transactions including but not limited to : Loan Funding, payments, and processing of transactions associated with purchased and sold participations. Review documentation for completeness and accuracy in order to book loans to the core processing system. Provides guidance to team members as an internal resource; and helps to ensure the day-to-day functions are performed according to policies and procedures. Responsible for all aspects of servicing loans including but not limited to customer service, loan and collateral maintenance (rate / payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.) Provides support to Vice President of Loan Operations and assists with all assigned projects and perform other duties as assigned. Qualifications : Minimum of five to seven years of banking or financial services industry experience required.
