RightNow Service Cloud

Skills

• Extensive experience with Oracle Service Cloud implementation, customization, and support.
• Strong proficiency in PHP, .NET, JavaScript.
• Good hands on experience with OSvC BUI as well as Agent Desktop
• Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
• Expertise in using REST APIs for integration with external systems
• Understanding of email configurations and mailbox management in OSvC.
• Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal
• Strong problem-solving skills, with the ability to troubleshoot complex issues.
• Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
• Strong communication skills and ability to work effectively with cross-functional teams.
  
  

Preferred

• Certifications in Oracle Service Cloud or related technologies.
• Experience with additional Oracle Service Cloud modules or integrations.
• Knowledge of Agile development methodologies.
• Total years of experience: 5
• Relevant years of experience: 3
• Location for onshore requirement: EST time zone, Remote working allowed.
• Location for offshore requirement: Hyderabad, Pune, Chennai, Bangalore, Chandigarh. If there are some good profiles from other location, please share those as well.
• Mode and process of interview: Video Enabled. Also, please do thorough screening before sharing profiles with us.
  
  

Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company, Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development, Projects, Requirements Analysis, Software Design, Software Implementation, Efficient Build, Release Process, and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment, connected vehicles, Cyber security, OTA, and Advanced Safety/ Body electronics.