Resident Services Manager

Job Summary

The Resident Service Manager (RSM) is one of the most important roles in the office. This position is responsible for ensuring all rent payments are collected, monies are collected on delinquent accounts, and all resident services are handled in a professional and timely manner.

Essential Duties and Responsibilities

· Responsible for the timely collection of rents and posting payments to Entrata.

· Prepare daily bank deposit.

· Reconcile and balance resident accounts.

· Troubleshoot and resolve resident ledger discrepancies.

· Manage the delinquency process and communications in Entrata

· Assist with evictions.

· Assist with and coordinate information necessary to prepare reports, and leasing audits, as requested by Corporate.

· Prepare accounting reports as requested

· Maintenance Work Order Follow up

· Responsible for the Community’s Resident Satisfaction program including monthly resident meetings, quarterly resident surveys and resident event engagement

· Roommate Mediation and Conflict Resolution

· Works closely with Leasing and Marketing Director in implementing effective sales and marketing plans and strategies.

· Participates in activities related to apartment rentals, move-ins, and lease renewals.

· Other relevant duties as assigned.

Qualifications

· A minimum of one year in Multi-Family Property Management – Student Housing preferred

· A minimum of two years in a Customer Service setting

· Ability to speak, read, and write English fluently

· Ability to perform intermediate mathematical functions

· Experience with property management software

· Able to work in a team setting or independently with little to no supervision

· Ability to lead, motivate and manage a team.

· Following experience, a plus:

• Experience with Entrata Property Management software.

• Multi-family/student housing experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Property management: 1 year (Preferred)

Work Location: In person