ProAVL Technical Resource Coordinator

Pierson Computing Connection, Inc., is a woman-owned technology services company headquartered in Mechanicsburg, PA. We specialize in ProAVL design and installation, AVL installation, configuration services, hardware sales and deployment for our customers located throughout the East Coast.

You’ll love our vibrant culture centered on our values: Care, Be Honest, Work as a Team.

Location

10 Long Lane, Mechanicsburg, PA 17050. This position is eligible to occasionally work remotely after the first 30 days with manager’s approval.

Salary/Wages

$22-$24/hour

Job Summary

The ProAVL (audio, visual, lighting) Technical Resource Coordinator is a dedicated support role that works closely with the Sales and Design Engineering teams. The primary responsibility of this role is to ensure seamless communication and data accuracy across project life cycles. Key duties include updating project information in NetSuite, gathering technical data and specifications for proposals, attending site surveys and trade shows as required, and providing support for design and research and development (R&D).

This is not an entry-level position. Your resume must clearly show that you have prior experience using Netsuite and working in a technical support or coordination role within a technical environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Project Data Management: Update and maintain project information in NetSuite according to established protocols. Ensure accuracy and timeliness of project records and related documentation.
• Technical Data Collection: Gather and verify technical data, specifications, and materials needed to support proposals. Collaborate with Sales and Design Engineering teams to confirm data accuracy.
• Field Support: Attend site surveys to collect necessary technical details and assist in project evaluations. Represent the company at trade shows and industry events as needed to support technical initiatives.
• Design and R&D Coordination: Provide administrative and technical support for design and R&D projects. Assist in the integration of technical feedback into new product or system developments.
• Communication and Collaboration: Act as a liaison between Sales, Engineering, R&D, and other departments to facilitate smooth project execution. Maintain clear and consistent communication regarding project updates and technical requirements.
• Documentation and Reporting: Compile, organize, and distribute technical documentation and reports to relevant stakeholders. Assist in generating and updating Bills of Materials, project proposals, and other related documents.

Competencies

• Technical Proficiency: Intermediate competency with NetSuite and general computer applications including Microsoft Word, Excel, and Outlook.
• Data Management: Strong ability to collect, organize, and analyze technical data.
• Communication Skills: Excellent verbal and written communication skills; able to clearly present technical information.
• Attention to Detail: High level of accuracy in managing project data and technical documents.
• Organizational Skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Team Orientation: Proven ability to work collaboratively across multiple departments to achieve common goals.

Supervisory Responsibilities

This position does not have any direct reports.

Required Education and Experience

The following requirements are job-related and consistent with business necessity.

• Two or more years’ experience in a technical support or coordination role within a technical environment.
• Class C (passenger vehicle) driver’s license with a clean driving record.

Preferred Education and Experience

The following requirements are job-related and consistent with business necessity.

• Industry certifications, such as InfoComm CTS.
• Experience with networked AVL solutions and related protocols, e.g., Dante, AVB, etc.
• Familiarity with manufacturers such as Crestron, ETC, Sennheiser, Shure, Yamaha, Nexo, Danley Sound Labs.

Additional Eligibility Requirements

Upon offer of employment, the selected candidate must pass a pre-employment drug test and Federal Criminal History, Pennsylvania State Police Criminal Record, and Pennsylvania Child Abuse History Certification background checks at Pierson’s expense to determine if the candidate has the clearances required to work in designated facilities.

Position Type/Expected Hours of Work

This is an hourly overtime-eligible position. The work schedule is Monday through Friday, with hours based on project assignments. Some overtime is possible with management approval.

This position can be filled as a part-time 30 position working a minimum of 30 hours a week on average or as a full-time position working a minimum of 40 hours per week. This position includes an unpaid 30-minute break when working five hours or more. Some overtime is possible with management approval.

Travel

Greater than 25%. Travel is primarily throughout the U.S. East Coast. Out-of-the-area and overnight travel is required. Travel in a personal vehicle will be reimbursed at the IRS mileage rate.

Reports To

This position reports to the Director of ProAVL Solutions.

Other Duties

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job and may vary by location. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

This position is eligible for the following benefits:

• Highmark medical, dental, and vision insurance effective on the first of the month following date of hire. Pierson pays 80% of the premium
• 4% 401(k) match
• Paid time off starting at 152 hours a year/19 days a year (FT), 91 hours a year/11.375 days a year (PT30). Begin accruing on day one
• Paid holidays
• $55 per month cell phone reimbursement
• Long-term disability insurance. Premium 100% paid by Pierson
• Voluntary (100% employee-paid) benefits including short-term disability, term life, accidental death & dismemberment, accident, critical illness, and pet insurance
• All employees are eligible for Pierson’s employees assistance program which provides free mental health, financial, and legal counseling

We Are Social

Find out more about Pierson Computing Connection, Inc. and interact with us at www.pierson.it, like us on Facebook (@PiersonCCi) and X (@piersoncci), and follow us on LinkedIn (pierson-computing-connection-inc), YouTube (@PiersonCCI), and Instagram (@pierson_it).

More Information

Pierson is an Equal Opportunity Employer. The full job description and the affirmative action and equal opportunity employment statements are available upon request.

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• Monday to Friday

Application Question(s):

• REQUIRED. Due to state and federal child labor laws, you must be age 18 or older for this position. Are you 18 or older? Answer “Yes” or “No.” Do not provide your age.
• REQUIRED. Upon offer of employment, the selected candidate must pass the background checks identified in the job posting at Pierson’s expense. If employment with Pierson is offered, are you able to pass/obtain these background checks? Answer "Yes" or "No."
• List any ProAVL certifications that you have earned, such Infocomm CTS.
• REQUIRED. Can you pass a drug test? This five-panel test includes marijuana. Positive tests will only be excused from disqualification if you have already notified Pierson of having a medical prescription for the drug that you failed on or you have provided Pierson with a valid Pennsylvania medical marijuana card. Out-of-state cards are not acceptable. Answer “Yes” or “No.”
• REQUIRED. What is your favorite Excel formula or function?
• What is your hourly rate requirement? A range is acceptable.
• REQUIRED: Describe your experience using Netsuite or a comparable ERP system. What modules have you used?
• How did you hear about this position? really, friend/employee referral (provide referral’s name), social media, company website, etc.?
• This position requires occasional overnight travel including trips requiring overnight stays Monday through Wednesday/Thursday. Is this acceptable to you? Answer “Yes” or “No.”
• Are you interested in this position as part-time 30 (minimum 30 hours a week on average) or full-time employment?

Education:

• High school or equivalent (Required)

License/Certification:

• Class C driver’s license (passenger vehicle) (Required)

Ability to Commute:

• Mechanicsburg, PA 17050 (Required)

Work Location: In person

Salary : $22 - $24