System Analyst

JOB TITLE: System Analyst

DEPARTMENT: Engineering & Software Development

REPORTS TO: Director - Engineering

SYSTEM ANALYST SUMMARY: Responsible for liaising between end-users, department leaders, and developers for a proprietary internal web-based application, acting as the system administrator of the application and supporting company leadership with application reporting .

SYSTEM ANALYST DUTIES AND RESPONSIBILITIES:

• To become very knowledgeable in the business processes supported by the application.
• To become an expert in the application's capabilities, workflow, and functionality.
• Serve as the primary system administrator of the application, provisioning user accounts, configuring system settings, responding to end-user questions, and conducting training.
• Support management by developing and running reports to show business data processed within the application.
• Develop and maintain application documentation.
• Maintains open and accurate communication with customers, supervisors, and peers.
• Follows safety policies for safe work.
• Provides support to other team members and staff as needed.
• Safely operates company-provided equipment and vehicles and follows all local laws, regulations, and ordinances.
• Performs other related duties as assigned by management.
Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.

SYSTEM ANALYST BENEFITS:

• Competitive salary
• Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
• EMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 year
• 401(k) retirement savings with employer match - eligible after 90 days
• Meal stipend while traveling
• Paid travel time
• Paid training/certifications
• Paid vacation
• Paid holidays

SYSTEM ANALYST QUALIFICATIONS:

• Bachelor's Degree or higher from a college or university, two years of related experience and/or training, or equivalent combination of education and experience.
• A strong intuition of software workflows and navigation within web-based applications.
• Strong analytical and mathematical skills.
• Knowledge of software development tools and relational databases.
• Functional knowledge of Java, JavaScript, HTML/CSS, and common development frameworks.
• Functional knowledge of SQL and interacting with a Microsoft SQL server.
• Advanced knowledge of office productivity tools such as Microsoft Office or Google Suite tools.
• Certificates, licenses and registrations required:
• Valid driver’s license required.
• Other skills required:
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• Weekend and night work may be necessary from time to time
Where formal education requirements are stated, an equivalent may be substituted.

SYSTEM ANALYST COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  

SYSTEM ANALYST PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally works near moving mechanical parts
While performing the duties of this job, the noise level in the work environment is usually moderate

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.