What are the responsibilities and job description for the Part-Time Desktop Support Technician position at Piggly Wiggly Alabama Distributing Company, Inc.?
Description
Job Overview:
We are seeking a Part-Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.
Responsibilities
Requirements:
Job Overview:
We are seeking a Part-Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.
Responsibilities
- Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
- Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
- Assist with system updates, installations, and maintenance.
- Respond to help desk tickets and provide timely resolutions.
- Support remote and on-site users with technical issues.
- Document issues, resolutions, and technical processes.
- Collaborate with the IT team on projects and improvements.
Requirements:
- Previous experience in IT support or desktop support preferred.
- Familiarity with Windows and macOS environments.
- Basic knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and adapt to a flexible schedule, including nights and weekends.
- IT certifications (CompTIA A , Microsoft, or similar) are a plus.
- Experience with Active Directory, Office 365, or remote desktop tools.
