What are the responsibilities and job description for the Social Billing Coordinator-Accounting-Seasonal position at Pinehurst Resort?
CULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
Join a team that's been welcoming guests for more than a century. At Pinehurst, our Culture is critical to delivering a consistent guest, member, and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY:
This role is central to guest satisfaction, managing all transient/social billing inquiries with professionalism and attention to detail. You’ll work across departments to investigate and resolve billing issues while ensuring a smooth and respectful guest experience.
EDUCATION AND/OR EXPERIENCE:
High School diploma required. Customer service experience in a hospitality environment is preferred but not required. Agilysys POS or PMS experience is preferred but not required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
No supervisory responsibilities.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use Excel.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems and address problems with solutions in a business format.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance, and kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally. Specific vision abilities required by this job include close vision, and color vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
OTHER ACCOUNTABILITIES:
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
Join a team that's been welcoming guests for more than a century. At Pinehurst, our Culture is critical to delivering a consistent guest, member, and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY:
This role is central to guest satisfaction, managing all transient/social billing inquiries with professionalism and attention to detail. You’ll work across departments to investigate and resolve billing issues while ensuring a smooth and respectful guest experience.
EDUCATION AND/OR EXPERIENCE:
High School diploma required. Customer service experience in a hospitality environment is preferred but not required. Agilysys POS or PMS experience is preferred but not required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as the first point of contact for all transient/social guest billing inquiries, ensuring timely and professional responses from initial contact through final resolution.
- Respond to incoming guest calls, emails, and voice messages related to billing issues; promptly return calls left on the Billing voicemail.
- Communicate clearly and effectively in English, both verbally and in writing, with guests and internal departments.
- Manage a range of guest requests—from sending copies of folios to detailed investigations of complex billing concerns—while maintaining a calm and courteous demeanor.
- Act as a representative of Pinehurst Resort, handling guest comments and complaints with empathy and professionalism.
- Collaborate closely with various departments including Reservations, Front Office, Food & Beverage, Golf Operations, Spa, and Retail to collect information and resolve cases.
- Document case resolutions and root causes; communicate findings to relevant department managers to help prevent repeat issues and drive process improvements.
- Ability to learn and become proficient in all our POS, PMS, Credit Card and Accounting Systems.
- Strong customer service orientation with the ability to remain calm under pressure and resolve issues diplomatically.
- Attending Departmental Meetings
- Assist in any other accounting or billing needs as a member of our team
No supervisory responsibilities.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use Excel.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems and address problems with solutions in a business format.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance, and kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally. Specific vision abilities required by this job include close vision, and color vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
OTHER ACCOUNTABILITIES:
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
