What are the responsibilities and job description for the Automotive Cashier/BDC Representative position at Pinkerton Chevrolet?
Automotive Service BDC Representative
We are looking for a professional, highly motivated, multi-tasking, detail oriented and responsible individual to join our team. Business Development, Telemarketing or Call Center experience is a plus. Must have excellent customer service skills and ability to work well under pressure. Phone sales or dealership experience is preferred but we are willing to train the right candidate.
This is an exciting opportunity in a growing, fast-paced industry. The BDC Representative is responsible for handling phone leads and internet inquiries to generate appointments for the dealership service department.
Who are we looking for?
- Energetic Personality
- Superb phone skills
- Outstanding communication and interpersonal skills
- Previous experience in customer service roles
- Organized and detailed
- Automotive background preferred, but not required
What you'll do:
- Communicates effectively, whether by phone, by e-mail, or in person.
- Sets and confirms appointments for service.
- Maintains a prospect tracking and follow-up system
- Contacts customers for retention and loyalty opportunities
- Contacts all no-shows to reschedule missed appointments.
- Constantly update and purify customer records.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
- Ensures that each customer is informed of his/her warranty details and maintenance schedule.
- Explains the hours of operation and location of the service and parts departments.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person
Salary : $15
