What are the responsibilities and job description for the Service BDC Representative position at Steven Toyota?
Steven Automotive is the fastest growing dealership group in the state! We have a tremendous opportunity for upward growth and a path towards management. We've been family-owned and operated for 30 years and have held true to the family values that set us apart. We have a fast-paced work environment that creates an energetic company culture.
We strive to bring together warm, talented, and intelligent people who love interacting with clients and are among the best in their field. We put our customers first, making the buying experience the best in the business.
Benefits
- 401(k) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Long & Short-Term Benefits
- Competitive commission structure
- Accident Insurance
- Life Insurance
- Paid Training
- Opportunities for advancement
- Access to the latest automotive software
- Company & Family Summer Picnics
- Winter Holiday Party
Responsibilities
- Processes in/out bound phone calls for Toyota, Nissan, and Kia stores
- Assist service advisor with preparing for customer arrival
- Confirm/Reminding guests of their appointments
- Maintain and update guests’ information
- Assist with scanning of parts and service documentation
- Sorting and filing paperwork
- Coordinate communication
- Work with customers in a professional, well-spoken manner
- Direct customers to product information resources, including those available online
- Log all activity in a CRM
- Meet and exceed goals each month and quarter
Requirements
- Strong verbal and written communication skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Time management, prioritization and multitasking skills
- Professional appearance and work ethic
- Clean driving record & valid driver’s license
- Bilingual preferred - Pay differential offered
