What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Pinnacle Car Services, Inc.?
Job description
Job Description - Dispatcher
Pinnacle Car Services, Inc. is looking for a self-motivated, confident individual to join our Transportation Division located in Springdale, Arkansas as a Transportation Coordinator. We are looking for candidates with strong customer service skills and data entry experience who can jump right in and make decisions with little to no direction.
- The job is fast-paced, demanding and rewarding, requiring the ability to multitask while remaining detail oriented.
- The job involves customer communication, dispatch communication, and compliance.
- Eligible candidates will have a positive attitude and ability to relate to our clients and internal customers (drivers).
Job Responsibilities include, and are not limited to:
- Fielding a very high volume of calls from clients scheduling rides and updating existing rides.
- Direct drivers to the next location.
- Dispatch rides accurately and on-time.
- Accurately provide pricing for rides to clients.
- Ability to multitask and manage diverse details to excel in a high energy environment with shifting priorities.
- Attention to detail is critical.
- Excellent listening skills and communication skills.
Qualifications:
- Eligible candidates must have flexible work hours, including some long days and weekends.
- Candidates must be at least 18 years old to apply.
- Candidates must have experience with MS Office, Google Office Suite and Gmail.
- Data entry and customer service experience is a plus but not required.
- Bi-lingual a plus but not required.
We set the tone for success and reward your hard work, dedication and contributions:
- Extensive training is provided
- Exposure to tenured leaders who invest time in teaching our service-based sales business model.
- A hands-on approach to “learn by doing” coming into role, with exposure to the various services and customers.
- Successful employees are often promoted with opportunities in Sales and Marketing or Operations.
Job Type: Full or Part-Time Position Open
Benefits:
- Employee Referral Program
- Employee Discount
- PCS does offer employee benefits for full time employees This will be discussed during hiring phase
Work Location: In person
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person