What are the responsibilities and job description for the IT Support technician position at Pinnacle Group?
Position : Workstation Support / Field Support / PC Tech / Desktop Admin / LAN Admin
Location : Norfolk, VA
Contract Duration : 12 Months
Job Description
- Candidates should have a good understanding and knowledge of installing software and setting up hardware.
- Proficiency in Windows 10 / Office365 products / Outlook / Teams / One Drive.
- Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
- Must be able to troubleshoot and resolve any imaging issues for standard PC's / laptops, toughbooks, tablets, etc.
- Experience supporting cell phones and Ipads desired.
- Experience supporting HP and OCE printers / plotters desired.
- Ability to interface with wide variety of clients and must have excellent customer service skills.
- Previous Helpline or customer service experience desired.
- Excellent problem-solving and critical thinking skills required.
- Must have strong listening skills and be able to respond to multiple customer requests or demands.
- Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
- There is a Oncall Rotation requirement for this position.
- Configure and test client workstations to utilize VPN access using secure token identification.
- Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting / drawing, and network connectivity.
- Install image systems with appropriate OS for client needs.
- Install and configure core applications once base OS image has been deploy.
- Establish Internet accessibility, TCP / IP addresses, and internal and external e-mail accounts.
- Support various connectivity requirements including, but not limit to, Ethernet and TCP / IP.
Pay Range : $25 - $28 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Salary : $25 - $28
