IT Support Technician

TQI Solutions is currently seeking proactive and visionary thought leaders eager to join our team in delivering impactful solutions that drive our clients' success. At TQI, we deeply value our team members. We are dedicated to fostering a positive work-life balance, offering an exceptional benefits package, and providing avenues for continuous career advancement. Join our team and immerse yourself in a collaborative work environment where your contributions are valued, acknowledged, and cherished. Become an integral part of our journey, and together, we'll achieve great things.

We are seeking a dedicated IT Support Technician to join our MARMC Team in Norfolk, VA. This is a fully onsite role that requires an active Secret clearance.

Job Responsibilities

• Experience and demonstrated knowledge to conduct basic IT troubleshooting and apply techniques to resolve customer issues.
• Ability to communicate effectively (written and oral) with Government civilian, Military personnel, other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met.
• Conduct basic IT troubleshooting and apply techniques to resolve customer issues.
• Assess and send calls to the appropriate individuals in the division when resolutions cannot be provided to the customer.
• Screen telephone calls, visitors, and incoming correspondence.
• Research and solve problems in response to customer reported incidents and problems relating to IT issues. Proactively identify opportunities to improve customer service and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries. Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution.
  
  

This is a full time, salaried, exempt position.

Qualifications

• Three (3) years of related IT customer support/distance support experience
• CompTIA Security
• Government granted security clearance required.
  
  

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina, Hawaii, and California. We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients. TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success. We pride ourselves in adopting our client’s missions as our own, and consistently providing world-class technical solutions. We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status