General Manager Residence Inn by Marriott Columbia, MD

POSITION FOCUS

Responsible for the overall success of our newly renovated Residence Inn by Marriott, located in Columbia, MD. Focus on continuous improvement in revenue by complying with all operational and guest service standards as defined in procedures, increasing sales, developing a guest focused team, and exceeding guest's expectations.

JOB RESPONSIBLITIES

• Possess and display management and leadership competencies.
• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.  
• Prepare and control annual revenue and expense budget with department heads.
• Analyze profit and loss statements. Bring line items within budget by making all necessary corrections to operational procedures.
• Ensure proper selection, training, motivation and counseling of all Employees.
• Ensure professional, positive employee attitude and attentiveness.
• Promote good Employee communication through feedback, oral and written communication, and excellent training.
• Take the lead on all employee disciplinary discussions, written documentation or terminations. Review all hourly Employee performance appraisals and conduct all Management performance appraisals on time and review with Regional Manager if necessary.
• Review and approve bi-monthly payroll and process when necessary. Ensure proper administration of Company benefit programs to all eligible Employees. Coordinate and process all Property Paid incentives reporting to the Support Center.
• Meet with and solicit comments from Guests and Employees on a regular basis, to determine their perception of Property performance. Respond to all Guest complaints from the complaint log, comment cards and negative customer satisfaction surveys. Track deficiencies and ensure no adverse trends apparent.
• Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau (CVB), Chamber of Commerce, lead sources, clients etc.
• Develop and maintain excellent working relationship with Support Center and peers.
• Provide monthly Exception Report to President.
• Complete all administrative documentation in an accurate and timely manner.
• Assist in development of annual and quarterly Marketing Plans with the Director of Sales and Revenue.
• Ensure optimum revenue for the property by reviewing reports, coaching staff on changes in revenue strategies. Review all Sales calls, reports etc. with DOS. Review and approve preferred rates with the DOS regularly. Participate in joint Sales calls.
• Authorize direct bill accounts and monitor the administration of Accounts receivable.
• Responsible for the physical welfare of the Property. This includes monitoring all maintenance repairs and alterations to the property.
• Ensure that the security needs of the Property, Employees and Guests are met.
• Inspect guest rooms in accordance with SOP requirements to ensure cleanliness and proper care. document all inspections, available for review by Regional Operations Manager.
• Be able to work independently; attention to detail; excellent communications skills.
• Each associate is expected to complete, within their ability, all reasonable requests by management.

OTHER REQUIREMENTS

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for extended periods of time.
• Ensure a professional appearance, a clean uniform, and adherence to other company appearance standards.

ADDITIONAL INFORMATION

This hotel is owned and operated by an independent franchisee, Pinnacle Hotel Management. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

SERVICE CULTURE FOCUS

To support Pinnacle Hotel Management's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.