What are the responsibilities and job description for the Lead Customer Care Representative position at Pinnacle Propane?
Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for an enthusiastic HR Administrator to join us in Irving, TX. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.
Why Join Pinnacle Propane?
At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:
- Great Benefits: Including medical, vision, dental insurances, amongst others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
ESSENTIAL JOB FUNCTIONS:
- Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
- Solid computer and multi-tasking skills
- Ability to effectively communicate, verbally and in writing, and willing to expand on these abilities
- Ability to work comfortably and grow in a fast-paced, high-volume call center environment
- Provide Customers with Product and Service Information
- Enter customer delivery orders for the delivery request; store closing and cage to be picked up; equipment issues etc.
- Identify and escalate priority issues.
- Route calls to appropriate resources
- Process New Customers
- Prepare New Customer Packets and prepare to be routed for Setting of Cages.
- Follow Up customer calls when necessary
- Maintain customer files (electronic and hard copy)
- Maintain adequate system knowledge (ARS).
Basic Qualifications (Required):
- 2 years of customer service or office-based work
- Strong attention to detail & organizational skills
- Courteous clients contact skills
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Strong critical thinking & analytical skills.
- Working knowledge of Microsoft Office & general computer skills
- Must be able to read, write, understand, and speak the English language
- Ability to respond to common inquiries or complaints from clients and internal customers
- Consistently demonstrates cooperative, team-oriented behavior
EEO Statement
Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.
