What are the responsibilities and job description for the Reservation Specialist position at Pirate's Cove Realty?
Pirate’s Cove Realty is currently seeking a Vacation Specialist to join our team. We are a small, family owned business that enjoys working together. A qualified candidate must be able to multi task and be willing to learn different aspects of the Vacation Rental business.
Duties will include:
Taking/servicing reservations
Retrieving source information and reporting on reservation system.
E-mailing, faxing or mailing vacation Rental Agreement to tenant.
Note on reservation date lease agreement was sent and how, date returned, if insurance was
declined, any information the guest gives you should be put on the reservation.
Daily update on reservations with payments due, call or email guest and follow up until guest
is paid or reservation is un-booked. Note any correspondence with guest in the note field to
aid others should guest call when you are not available to take calls.
Process internet payments and email lease agreements daily
Allocate payments as directed by management
Fielding questions
Guest Relations as needed
Check guests in and out
Assist visitors in finding entertainment and services
Field inquiries
Make sure any check in packets for late arrivals go to the guard gate
Address complaints
Creating work orders
Follow up on complaints
Use superior hospitality skills to interact with homeowners and guests ensuring they have
the most pleasant experience possible with the rental department. Create the WOW
experience for owners and guests.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Sales: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16