What are the responsibilities and job description for the Public Safety Information Technology (IT) Analyst position at Pitkin County?
** Early applications are encouraged**
- Job Postings without Closing Dates:
- Job Postings with Closing Dates:
Job Summary
Supports critical Criminal Justice Information Services (CJIS) systems at a 911 Public Safety Answering Point (PSAP) and partner agencies. Responsible for ensuring the reliability of systems such as Computer Aided Dispatch (CAD), Law Records Management System (LRMS), Fire Records Management System (FRMS), and related technologies. Provides application support, network management, cloud solutions, and Windows desktop support to maintain high availability and security.
Job Responsibilities
- Provide application and desktop support for CJIS systems and associated technology to support optimal performance and timely issue resolution.
- Manage and maintain databases and develop reports to support public safety operations.
- Administer and monitor cloud-based solutions and integrations, identify and resolve network issues, and perform regular system backups and disaster recovery options to meet public and data safety standards and requirements.
- Documents technical processes, configurations and troubleshooting steps for training. Trains staff on new technologies and software updates.Ensure all systems comply with relevant legal and regulatory standards, particularly those pertaining to CJIS security policies.
- Oversee the installation, configuration, and maintenance of systems essential for 911 operations, and collaborates with other IT team members to implement or enhance IT systems.
- Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
Minimum Qualifications, Knowledge and Skills
- Bachelor's Degree required or equivalent combination of education and experience.
- Minimum of 3 years of experience in IT support, preferably in a public safety or similar critical environment, with significant experience in PC Windows/desktop support.
- Strong knowledge of Structured Query Language (SQL) databases, SQL Server Reporting Services (SSRS) reporting, and experience with VMware vSphere environments required.
- Familiarity with public safety systems such as CAD, LRMS, FRMS, and mobile corrections platforms required.
- Proficient in managing and troubleshooting Windows desktop environments.
- Certifications such as CompTIA A , Network , VMware Certified Professional (VCP), Microsoft Certified Professional (MCP), or Microsoft Certified Solutions Expert (MCSE) preferred.
- Experience with cloud technologies and their integration into existing IT infrastructures.
- Understanding of Information Technology Infrastructure Library ( ITIL) frameworks and public safety IT best practices preferred.
Knowledge Of:
- Principles and practices of public administration.
- Research methods and techniques.
- Fiscal and budgetary management and tracking.
- Organizational and community planning.
- Public policy processes.
Skill In:
- Communicating effectively both verbally and in writing.
- Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
- Working efficiently both independently and as part of a team.
- Organizing and prioritizing work to meet deadlines.
- Developing, understanding, interpreting, and communicating information, policies and procedures.
- Establishing and maintaining effective working relationships.
Physical Demands and Working Environment
- Work is performed in a standard office environment.
- Occasionally participates in on-call rotation for after-hours support to address urgent system, network, or desktop issues.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
