What are the responsibilities and job description for the Customer Service Representative Nights and Weekend position at Planet Fitness - PF Baseline Fitness?
Job Description
Job Description
Job Title : Customer Service Representative
Reports to : Club Manager
Status : Full Time / Part Time / Non-Supervisor / Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet / meet potential members, providing a great customer experience.
Handle front desk related tasks :
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
Help maintain the neatness / cleanliness of the club.
Essential Behavior Requirements
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
