What are the responsibilities and job description for the Front Desk Staff Member position at Planet Fitness?
About the Front Desk Associate Role
As a Front Desk Associate at Planet Fitness, you will play a critical role in ensuring that our members have an exceptional experience. Your primary responsibility will be to provide superior customer service to our members, prospective members, and guests.
Responsibilities include:
- Welcoming members and guests and addressing any questions or concerns they may have
- Assisting members with membership-related functions such as sign-ups, contact information updates, cancellations, and collecting unpaid balances
- Performing prospective member calls and tours to assess their membership needs
Qualifications
To be considered for this role, you should have:
- 6-12 months of experience in a customer service environment (preferred)
- Must be 18 years of age or older
- Basic computer proficiency
- Willingness to become CPR/AED certified (training provided by Planet Fitness)
