What are the responsibilities and job description for the Member Service Representative (Part-time) position at Planet Fitness?
Member Services Representative
Duties:
- Provide exceptional customer service to all members and guests
- Assist members with inquiries, account updates, and membership sign-ups
- Process retail sales transactions using a point-of-sale (POS) system
- Maintain a clean and organized work area
- Answer phone calls and respond to emails in a professional and timely manner
- Assist with resolving member issues or concerns
- Promote and sell electronics products to members
Experience:
- Previous experience in retail sales or customer service preferred
- Strong time management skills to prioritize tasks effectively
- Ability to operate a cash register and handle cash transactions accurately
- Excellent organizational skills to maintain member records and files
- Multilingual skills, particularly in Spanish, are a plus
- Knowledge of phone etiquette and ability to communicate effectively over the phone
Join our team as a Member Services Representative and be part of an organization dedicated to providing exceptional service to our members. As a key point of contact for our members, you will play a vital role in ensuring their satisfaction and promoting our products.
In this role, you will assist members with inquiries, account updates, and membership sign-ups. You will also process retail sales transactions using our POS system and promote electronics products to our members. Your strong time management skills will help you prioritize tasks effectively, ensuring that all member needs are met promptly.
To succeed in this position, you should have previous experience in retail sales or customer service. You must be comfortable operating a cash register and handling cash transactions accurately. Excellent organizational skills are essential for maintaining member records and files. If you are multilingual, particularly in Spanish, it would be an advantage.
We offer competitive compensation and benefits packages for our employees. Join us today and become part of a dynamic team committed to delivering exceptional service to our valued members.
Note: This job description is intended to provide an overview of the responsibilities and qualifications required for this position. It is not exhaustive and may be subject to change to meet the needs of the organization.
Job Type: Part-time
Pay: From $9.50 per hour
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $10
