Epicor ERP Specialist/Analyst

Job Description

ERP Specialist/Analyst

Job Summary

We are seeking an experienced and motivated ERP Specialist/Analyst to support and enhance our manufacturing client's ERP system, Kinetic. The ideal candidate will have in-depth knowledge of ERP systems, with a strong focus on Kinetic (formerly known as Epicor), and a solid understanding of manufacturing processes. As an ERP Specialist/Analyst, you will be responsible for troubleshooting, maintaining, and improving the Kinetic ERP system to ensure it meets business needs and operational goals.

Key Responsibilities

• System Support & Troubleshooting: Provide day-to-day support for the Kinetic ERP system, resolving issues, answering user queries, and troubleshooting problems related to modules such as Manufacturing, Supply Chain, Inventory, and Financials.
• System Optimization: Identify opportunities for process improvements and optimize the system to meet operational needs, enhance efficiency, and increase overall productivity.
• Customization & Configuration: Work closely with internal teams and Kinetic technical resources to configure and customize the system to align with specific business requirements.
• Data Analysis & Reporting: Generate reports, analyze system data, and support decision-making by extracting valuable insights from the Kinetic system. Assist with integrating Kinetic data with other business systems, as needed.
• User Training & Support: Provide end-user training and documentation to ensure smooth system adoption and utilization. Assist users with understanding system functionalities, best practices, and troubleshooting.
• Collaboration: Work closely with cross-functional teams including IT, finance, operations, and production to ensure seamless ERP system integration and alignment with business processes.
• Project Management Support: Participate in ERP upgrade projects, new module implementations, and system enhancements. Assist with testing and validation of new features and configurations.
• System Maintenance & Upgrades: Coordinate system updates, patches, and version upgrades. Ensure timely execution of backup, maintenance schedules, and data integrity procedures.
  
  

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent work experience).
• Experience:
• At least 3 years of experience in ERP system support and analysis, with a focus on Kinetic (Epicor).
• Experience in manufacturing environments, understanding production, inventory management, and supply chain processes.
• Proven track record of supporting ERP systems in a dynamic, fast-paced environment.
• Technical Skills:
• Strong proficiency in Kinetic (Epicor) ERP system, including modules such as Manufacturing, Finance, and Supply Chain.
• Basic understanding of database management and SQL for reporting and troubleshooting.
• Experience with system integrations and troubleshooting connectivity issues.
• Familiarity with report-building tools and business intelligence solutions (e.g., Power BI, Crystal Reports) is a plus.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose issues and implement effective solutions.
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical teams.
• Project Management: Ability to manage multiple tasks and prioritize effectively, ensuring deadlines are met.
• Certifications: Epicor Kinetic certification or related ERP certifications are a plus but not required.