Demo

Service Desk Technician

Planet Technology
Boston, MA Full Time
POSTED ON 1/9/2025 CLOSED ON 2/6/2025

What are the responsibilities and job description for the Service Desk Technician position at Planet Technology?

Service Desk Technician

Our client is seeking a Service Level 1 or 2 to work on of 5 people onsite 5/days week in Boston! This team supports over 150 lawyers, and 300 employees in 7 cities. A customer first approach is critical in this position. 24x7 support (and after hours is a rotation with extra compensation). Please apply if you are interested!


Must haves:

  • Very strong customer service-oriented skills, highly visible role and need that solid CS background
  • Strong attention to delivery of excellence, and attention to detail


Tech Skills:

  • Windows 10 / 11
  • MS Office 2016 / O365
  • Exchange Online
  • AD (new hire provisioning, acct maintenance)
  • Basic Networking (install switches, attach peripherals, imaging pcs)
  • High school degree required. Some college preferred


Nice to have:

Experience in legal or professional services is a strong plus

Document Mgmt systems (IManage)

MDM (mobile device mgmt)

Salary : $65,000 - $75,000

Service Desk Technician
Planet Technology USA -
Boston, MA
IT Service Desk Technician I
Rochester Electronics L -
Lynnfield, MA
IT Service Desk Technician I
Rochester Electronics L -
Marblehead, MA

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Service Desk Technician?

Sign up to receive alerts about other jobs on the Service Desk Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602

Sign up to receive alerts about other jobs with skills like those required for the Service Desk Technician.

Click the checkbox next to the jobs that you are interested in.

  • Change Management Skill

    • Income Estimation: $76,041 - $97,265
    • Income Estimation: $80,572 - $101,570
  • Customer Interaction Skill

    • Income Estimation: $79,324 - $110,520
    • Income Estimation: $76,728 - $125,571
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Planet Technology

Planet Technology
Hired Organization Address Cincinnati, OH Full Time
Are you an experienced mainframe leader with a passion for building strong teams and delivering high-quality solutions? ...
Planet Technology
Hired Organization Address Naperville, IL Full Time
Direct Hire / Perm Location - Naperville, IL - 4 days onsite Comp - 190-220K Candidates who are willing to relocate may ...
Planet Technology
Hired Organization Address Irving, TX Contractor
Duration: 6 months, Possible extension Location: Irving Texas, onsite Tuesday, Wednesday and Thursdays. (potential to be...
Planet Technology
Hired Organization Address Dallas, TX Full Time
Planet Technology has partnered with Dallas based company to locate a data analyst with experience working with Financia...

Not the job you're looking for? Here are some other Service Desk Technician jobs in the Boston, MA area that may be a better fit.

Service Desk Technician

Velonex Technologies, Boston, MA

IT Service Desk Technician

Boston Red Sox and Fenway Sports Management, Boston, MA

AI Assistant is available now!

Feel free to start your new journey!