System Administrator

Job Description Summary

As part of the Infrastructure Systems Team within the Information Services Division (ISD), maintain Windows / Linux systems reliability, availability, and data integrity and recovery. Ensure high availability resources and solutions maintained to minimize downtime and to facilitate 24 / 7 and 365 Sheriff’s Office operations.

Job Description

Duties & Responsibilities

Note : Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below

• Administer Active Directory (AD).
• Administer Identity and Access Management (IAM) solutions.
• Maintain and support Microsoft 365 (M365).
• Provide technical and operational support and administration of Microsoft Azure Cloud Services infrastructure and Microsoft Entra ID services.
• Configure, manage, and support Amazon Web Services (AWS) and other cloud computing environments as decided by the Sheriff’s Office.
• Administer and manage the Security, Information, and Event Management (SIEM) solution.
• Administer the Mobile Device Management (MDM) solution.
• Administer the virtual environment.
• Administer enterprise email and email gateway solutions.
• Administer anti-virus and anti-malware solutions.
• Perform system installation, configuration, troubleshooting, performance analysis, tuning, upgrading, patch maintenance, license management, system backup administration, user account / environment administration, implementation and maintenance of system security stances, and hardware / software installation.
• Produce / maintain accurate and detailed hardware and software inventories of both physical and virtual machines / environments.
• Install critical patches and updates for systems and related components on a scheduled basis.
• Proactively monitor systems utilizing an enterprise monitoring solution.
• Perform routine security auditing and run compliance / vulnerability scans of systems as required.
• Participate in projects across ISD areas and meet deadlines.
• Provide the root cause analysis of major incidents / problems.
• Write custom scripts and create Group Policy Objects (GPOs).
• Evaluate vendor products and services.
• Build and deploy software packages utilizing software distribution solution.
• Learn the key performance aspects of the Systems Administrator : Infrastructure role and support Senior Systems Administrator : Infrastructure.
• Communicate effectively at all levels of the Sheriff’s Office and with external customers and vendors.
• Develop and document technical processes and procedures as needed.
• Maintain system configuration documentation and facilitate changes in documentation and system monitoring as devices are added and retired from the environment.
• Audit and document the relevant systems to ensure adherence to Sheriff’s Office / Criminal Justice Information Services (CJIS) standards.
• Work a ticket queue to ensure reported issues and requests are being resolved in a timely fashion.
• Participate in a rotating on-call schedule.
• Perform other related duties as required.

Knowledge, Skills & Abilities