Telehealth Intake Coordinator - Remote - Region 2, Schenectady

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.  

Picture yourself here: We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services. 

When you join PPGNY as the Telehealth Intake Coordinator, you will provide a smooth flow of patients through PPGNY's telehealth platform, for the coordination of patient appointments and correspondence with providers.

• Elicits and records patient and/or provider information and inquiries by following established protocols to resolve or escalate all customer inquiries
• Advocates on the caller/customer behalf to ensure their needs are met and to promote patient experience
• Demonstrates ability to establish and maintain effective relationships with patients and providers through active listening, empathy, courtesy, excellent customer service and professionalism in a virtual environment
• Provide support services related to Telehealth in accordance with federal and state laws and applicable regulations
• Assists patients, providers and staff with setup, maintenance and troubleshooting of telehealth processes and services.
• Manages on-demand patient flow and triage
• Communicates effectively with telehealth team, providing support necessary to facilitate the patient’s visit, including any follow-up needed
• Confirms appointments and registration; verbally contacting patients to aide in completion of registration

• High School Diploma or GED
• Experience working in a fast paced high stress environment, ideally in a healthcare setting
• Customer service skills
• Excellent computer and phone skills
• You are interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
• Ability to work Monday-Saturday

• Experience with Epic

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

Salary : $20