Help Desk Technician I

1. Provide helpdesk support and resolve problems to the end user's satisfaction.

2. Monitor and respond quickly and effectively to requests received through the IT helpdesk.

3. Monitor Service Desk for tickets assigned to the queue and process first-in/fist-out based on priority.

4. Modify configurations, utilities, software default settings, etc. for the local workstation.

5. Utilize and maintain the helpdesk tracking software.

6. Document internal procedures.

7. Assist with onboarding of new users.

8. Install, test and configure new workstations, peripheral equipment and software.

9. Maintain inventory of all equipment, software and software licenses.

10. Generate recurring reports from core banking system.

11. When necessary, escalate issues to appropriate staff.

12. Manage PC setup and deployment for new employees using standard hardware, images and software.

13. Assign users and computers to proper groups in Active Directory and other systems.

14. Perform timely workstation hardware and software upgrades as required.

15. Maintain confidentiality at all times.

16. And, as directed, may perform other duties from time to time.

Education and/or experience:

· High school diploma or equivalent required

· Extended education a plus

· 2 years of relevant technical experience preferred

· Customer service training and/or experience are beneficial

Physical Demands:

The physical demands descripted here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

· Regularly required to talk and hear

· Occasionally required to stand, walk, sit, go up and down stairs and reach with hands and arms

· Employee must regularly lift or move up to 125 pounds “WITH ASSISTANCE” at all times

· Specific vision abilities are required for this job including “close vision”

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this position, the employee is frequently exposed to moving mechanical parts, (copiers, office equipment, etc.)

· May be exposed to cool or warm conditions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Hopkinsville, KY 42240: Relocate before starting work (Required)

Work Location: In person