What are the responsibilities and job description for the Area Manager position at Playa Bowls?

Job Description

WHO WE ARE

Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

Competitive pay : We offer competitive base pay and a great incentive bonus program!
Advancement Opportunity : Our Playa Bowls training program will allow you to develop your skills and grow in your career!
Fun Environment : We are always dancing, smiling & having lots of fun!
Playa Discounts : 30% off when not working!

WHO YOU ARE

The Area Manager (AM) is a key member of the Operations team, reporting directly to the owners. This is a regional based role in the Nashville / Murfreesboro area. The Area Manager’s responsibility is to oversee an assigned area of Playa Bowls locations and is responsible for creating and cultivating the Playa Bowls culture with all team members in the system. They are people developers, and know how to motivate, train, hold accountable and have fun with their teams. They are planners but can also fight the fires in the business when necessary. They excel in business planning, driving operational excellence and the guest experience. They will provide business acumen and financial management with effective communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust and respect.

WHAT YOU’LL DO

Demonstrates the Playa Bowls values of community, respect, integrity, quality and passion in words and actions

Assess and analyze the shops KPI’s to understand where the stores are performing relative to Playa Bowls brand benchmarks and puts plans in place to achieve results

Lead, Influence and hold General Managers accountable to achieving KPI’s

Monitoring shop performance, identifying areas for improvement, and implementing strategies to improve operations and guest satisfaction

Drives the business through mentoring and training management and builds a personal development plans for their GM’s

Accountable for Building Great Management Teams in shop from GM to team member.

Conduct site evaluations and put in place action plans which foster improved overall unit level performance

Provide written communication within 24 hours regarding visits and evaluation

Maintain, support, and compliance in the Food Safety and Sanitation

Complete annual business forecasting and budgets for area of responsibility

Maintains Operational Excellence in shop every day and ever shift by following all processes and procedures

Rollout training for all new products and procedures

Ensures shops are following all processes and procedures to achieve operational excellence

Conducts Performance evaluations on Team, develops development plans and KPI tracking and holding team accountable for delivering results

WHAT YOU’LL BRING

3-5 years’ relevant experience; previous experience supervising a multi-unit business environment preferred multi-unit supervision required

Bachelor’s Degree or equivalent work experience required

Ability to build strong working relationships with General Managers, Assistant Managers, Shift Leaders, Team members and community partnerships

Ability to multi-task, have strong organization skills, and proven ability to manage conflict

Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions

Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives

Ability to work independently and adapt to changing environments

Excellent communication skills; both written and oral, as well as listening skills

WORK CONDITIONS

Travel is required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting

Must be available to work weekends

ESSENTIAL PHYSICAL FUNCTIONS

Must be able to remain in a stationary position for prolonged periods of time

Must be able to lift or otherwise move 25-40 pounds occasionally

Must be able to retrieve items from high and low shelving, the fridge / freezer, and under counters.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Community. Respect. Integrity. Quality. Passion.

Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

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