Restaurant Server l The Pepper Club

Summary of Essential Job Functions

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the POS system
• When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the POS sale procedures to pre-check order and close out the check.
• Effective communication with the kitchen staff regarding orders/guest needs
• Clear, bus and reset tables
• Comply with all PM Hotels cash handling and house bank contract policies and procedures.
• Present the check to guests promptly.
• Take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are always at their peak
• Contribute to a fun, energized and comfortable working environment as an active member of the Sheraton team
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Supportive Functions

• Participate in the heating of, preparation or serving of food
• Participate in maintaining the cleanliness of the outlet
• Perform side work duties or special projects

Required Licenses, Permits or Certifications

• Employee must have or obtain prior to employment:
• Food Handler’s Permit
• Liquor Control Commission Server’s Permit prior to beginning employment.

Abilities Required

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to operate a keyboard and learn point of sale procedures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)