Quality Assurance Administrator

Position Summary:

Provide administrative support to supervisors and the management team within the Quality Assurance department by assisting with problem-solving, coordinating tasks, processing new components, and ensuring deadlines are met efficiently.

First Shift: 8:00am - 4:30pm Monday- Friday (Peak schedule varies)

Pay Rate: $18-$20 hr

Essential Duties and Responsibilities:

• Assists supervisors and managers with assigned tasks.
• Manage multiple priorities while adhering production timelines.
• Monitor attendance and oversee team scheduling.
• Maintain personnel records, including time-off requests, timecard discrepancies, disciplinary actions, and HR related documents.
• Utilize backlog reports to help balance efficiency.
• Coordinate with Operations to request additional support from Production or Shipping.
• Support onboarding of temporary agency staff during peak periods.
• Generate and review customer service remake reports and QA statistics.
  • Update and maintain excel spreadsheet.
• Organize and maintain project files in Microsoft SharePoint.
• Serve as the point of contact for resources, tools, and inquiries.
• Share company announcements with the team.
• Assist with New Component forms and sample processing.
• Communicate with the Merchandise team regarding new products.
• Communicate with the Automation team as needed.

Knowledge Skills and Abilities:

• Strong communication and organizational skills.
• Professional, respectful, and fair approach in all interactions.
• Ability to read and write in English (bilingual skills are a plus).
• Strong problem-solving abilities
• Proficiency in computer usage, including fluency with Microsoft Office.
• Bilingual English/Spanish preferred.