Customer Service Representative

Job Title: Customer Service Representative

Division:  Corporate

Department: Administration

Reports to: Chief Administrative Officer 

FLSA Status: Full-Time, Non-Exempt

Approval: Chief Administrative Officer

Date: January 21, 2025

Purpose Of This Position: 

At Perfect My Home (PMH), we are seeking a motivated Customer Service Representative to join our growing team. In this role, you will serve as a communication and scheduling coordinator, assisting with customer requests and ensuring their needs are met. The ideal candidate will have strong communication skills, the ability to consistently follow call scripts, and excel at multitasking. This position requires taking appropriate action to address customer needs while working under provided guidance and supervision.

Essential Duties and Responsibilities: 

Include, but are not limited to the following:

• Make a minimum of 100 outgoing calls per day.
• Perform a variety of administrative tasks, including but not limited to, following up on leads daily until the customer requests no further follow-ups.
• Review and update leads every hour during the workday.
• Schedule and manage calendars to maximize the efficiency of staff field time.
• Respond promptly to client calls, addressing inquiries and concerns in a timely manner.
• Maintain administrative responsibilities, including documenting customer interactions and keeping detailed records of inquiries and resolutions for future reference.
• Enter and update data in the designated software and templates.
• File and organize work requests, customer requests, and information related to completed projects.
• Uphold PMH’s Core Values: Commitment to Follow-up, Speed, Integrity, Strong Work Ethic, Positivity, and Teamwork.
• Perform additional duties as assigned.

Qualifications:

High school diploma or equivalent.  This position requires clear and concise customer service skills that are essential to providing liaison duties with operations staff along with effective communication abilities to engage with customers. Being bi-lingual is a plus.  Having written and verbal communication skills are required for building rapport with clients. The candidate should be capable of working both independently and collaboratively to meet project deadlines.

Knowledge, Abilities and Skills: 

In the performance of their respective tasks and duties, the Customer Service Representative is expected to meet the following requirements:

• Work independently performing quality work within deadlines while understanding the necessity for communicating and coordinating work efforts with other team members, service providers, end-users, and clients.
• Must have written and verbal communications abilities with attention to detail.
• Establish and maintain effective professional working relationships with team members, management, clients, and the general public.
• Demonstrated interpersonal and communication (including telephone and technology) skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, mathematical or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to effectively present information and respond to questions from individuals or groups, clients, customers, and the general public.
• Ability to multi-task and identify potential conflicts or needs and provide timely resolutions.
• Must be detail oriented, respect deadlines and provide timely feedback or responses.
• Maintain strict confidentiality as directed, be honest, trustworthy, dependable, demonstrate good work ethic and flexibility.

Special requirements: 

A valid Oklahoma Class "D" Operator's License is preferred (or ability to get to and from work).

Safety: 

The employee shall be knowledgeable about and follow PMH’s safety policies and procedures.  Customer Service Coordinator should possess or be open to ongoing training in job and service shop site safety practices. Employees should immediately report (i.e., during current shift) any accidents, unusual occurrences, or any other safety-related issues to the immediate supervisor.

Work Environment: 

This position will be located at the corporate location.   The employee is expected to maintain regular attendance at work and is consistently on time. Normal office hours are 9:00am - 6:00pm.  Work hours are Tuesday- Saturday.   This includes any approved adjustments to work hours arranged for necessary outreach events.

Physical Demands: 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, use hand to finger, handle or reach with hands and arms, to talk or hear. The employee is frequently required to stand. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 25 pounds.  

Employees should use proper lifting techniques and, if necessary, seek assistance or use equipment to minimize the risk of injury. Additionally, employees should be physically capable of performing these tasks safely. 

Benefits and Compensation: 

PMH offers a competitive salary and benefits package. This position will have the opportunity for training and professional development.  The position will be considered an non-exempt (hourly) position and the pay will be based on the employee’s qualifications and experience. The minimum starting wage is $15.00 an hour.   In addition, there will be incentive based pay on sold projects and spas.  

Perfect My Home is an Equal Opportunity Employer.

To apply, submit a cover letter and resume to:  

The omission of specific statements or duties listed above does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between PMH and the employee and is subject to change by PMH as the needs and requirements of the job change.  PMH is an at-will employer.

Salary : $15