What are the responsibilities and job description for the Community Association Manager position at PMI Capstone?
Community Association Manager
The Community Association Manager will be responsible for managing the relationships between the homeowner association board of directors and community homeowners, as well as overseeing the maintenance of the communities' grounds/landscape, common areas, amenities, and other community assets. The association manager is an integral part of the leadership of a community, often acting as an advisor to the board and community committees regarding association documents, policies, and social events. The manager will report directly to the Senior Association Manager and have a team of accounting and maintenance staff to help support the important work of the property managers.
Position responsibilities:
Position responsibilities:
Duties/responsibilities will include, but not be limited to:
Community Rules and Regulations
An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. An HOA manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues. The manager also performs inspections of the properties in accordance with the management agreement.
Dispute Resolution
An HOA manager mediates disputes and conflicts between neighbors in the community he/she manages. The manager may work directly with the homeowners in question to mediate a resolution, or notify offending parties by mail.
Maintenance and Upkeep
An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. A manager may be responsible for maintaining a community's swimming pool, park, tennis courts or sports complex. A manager must ensure that neighborhood equipment, lighting and gates are all in good working order. The manager must also monitor completion of projects with vendors.
Other Responsibilities
An HOA manager handles some financial responsibilities of the HOA including coding of all invoices and prepare a budget no later than October 1 (or 90 days prior to the start of the community's new budget year). The HOA manager will conduct the daily business operations and management direction of a portfolio of community associations including sending approved board packets no later than five days prior to the monthly board meeting (or by the 20th of the month if the board does not meet), attending monthly board meetings, and coordinate association annual meetings. The manager will also respond to requests in a timely manner depending upon the urgency of the situation (but not longer than 48 hours). They must understand community governing documents, applicable state laws and contracts.
Qualifications: Florida CAM license with progressive experience in property management; association management and/or property management certification required, experience working in a larger property management company preferred; strong entrepreneurial spirit, positive attitude, and ability to move quickly to grow the company; excellent problem solver and motivator of people with a high degree of professionalism.