What are the responsibilities and job description for the Inside Sales Representative - Call Center position at PNY Technologies?
Main Function
Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold/warm calling activities. Provide sales support to customers, including identifying opportunities, follow-up, training, price quotas and other sales and customer support related items as needs. Responsible for all PNY Commercial Product sales related activities.
Qualifications
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
Key Relationships
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold/warm calling activities. Provide sales support to customers, including identifying opportunities, follow-up, training, price quotas and other sales and customer support related items as needs. Responsible for all PNY Commercial Product sales related activities.
Qualifications
- Bachelor’s degree or equivalent preferred
- 2 years related experience minimum
- Skilled in MS Office, Excel, Word, PowerPoint
- Excellent communication skills, including ability to communicate effectively in English
- Excellent interpersonal skills
- Strong organizational and customer service skills, combined with a strong attention to detail
- Ability to work in team environment
- Ability to multi-task and prioritize projects
- Proficiency with Customer Relationship Manager (CRM) applications
- Knowledge of Distribution channel a plus
- History with meeting/exceeding sales quotas
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
Key Relationships
- PNY Inside Sales team
- PNY Customer Operations team
- PNY Territory and Regional sales team
- PNY Distribution team
- Customers
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sales activities, including:
- Performing inbound and outbound activities to attain stated goals
- Working with the CRM and other systems to manage activities and track results
- Providing customers with price quotes, configuration advice and lead times
- Maintain a customer communication activity at stated levels to generate the required lead or sales opportunities
- Preparing reports to demonstrate activity and results
- Keeping Inside Sales manager and supervisor informed of any pertinent business issues
- Managing and processing new accounts set up, and assisting with pre-sales support
- Properly assess opportunities as either consumer or professional
- Assist with developing and managing customer relationships
- Prospect new customer relationships
- Coordinate activities with sales managers and other company resources to achieve goals
- Track customer information, generate reports and create slide presentations
- Keep current on products, customer programs, strategies, goals and competitors
- Coordinate with Distribution partners to close sales opportunities
- Conducting product training and presentations to customers
- Assists in other areas, as assigned
