What are the responsibilities and job description for the COO position at Poel Group Staffing?
A leading service company specializing in providing title services to title companies is looking to hire a strong leader to oversee their office operations and manage a growing team. The ideal candidate will have a hands-on approach, with the ability to implement systems and processes that keep their clients satisfied while enhancing team performance.
Responsibilities:
Oversee day-to-day office operations, ensuring that the team meets deadlines and maintains a high standard of service
Manage and mentor a team of 8-10 employees, fostering a positive and productive work environment
Implement and refine systems, processes, and procedures that improve operational efficiency and client satisfaction
Ensure the timely and accurate completion of title searches and related services for our clients
Monitor team performance and provide regular feedback and coaching to maintain high levels of productivity and quality
Develop and maintain strong client relationships to ensure satisfaction and repeat business
Work closely with senior leadership to identify growth opportunities and enhance service offerings
Address any operational challenges or client concerns promptly and professionally
Create and maintain reports and documentation on team performance, workflows, and client feedback
Qualifications:
Proven experience in office management or operations leadership, preferably within a service-oriented or title company environment
Strong leadership and team management skills, with the ability to inspire and motivate others
Excellent organizational, problem-solving, and decision-making abilities
Strong communication skills, both written and verbal, with the ability to interact with clients and team members effectively
Ability to implement and streamline processes and systems to improve office efficiency
Detail-oriented and client-focused, with a commitment to delivering high-quality service
Proficiency in office software and relevant systems
Previous experience in managing a small to medium-sized team is preferred
Salary: $150K
Location: Brooklyn, NY
Responsibilities:
Oversee day-to-day office operations, ensuring that the team meets deadlines and maintains a high standard of service
Manage and mentor a team of 8-10 employees, fostering a positive and productive work environment
Implement and refine systems, processes, and procedures that improve operational efficiency and client satisfaction
Ensure the timely and accurate completion of title searches and related services for our clients
Monitor team performance and provide regular feedback and coaching to maintain high levels of productivity and quality
Develop and maintain strong client relationships to ensure satisfaction and repeat business
Work closely with senior leadership to identify growth opportunities and enhance service offerings
Address any operational challenges or client concerns promptly and professionally
Create and maintain reports and documentation on team performance, workflows, and client feedback
Qualifications:
Proven experience in office management or operations leadership, preferably within a service-oriented or title company environment
Strong leadership and team management skills, with the ability to inspire and motivate others
Excellent organizational, problem-solving, and decision-making abilities
Strong communication skills, both written and verbal, with the ability to interact with clients and team members effectively
Ability to implement and streamline processes and systems to improve office efficiency
Detail-oriented and client-focused, with a commitment to delivering high-quality service
Proficiency in office software and relevant systems
Previous experience in managing a small to medium-sized team is preferred
Salary: $150K
Location: Brooklyn, NY
Salary : $150,000
