What are the responsibilities and job description for the Senior IT Specialist position at Polly?
Description
Job Overview
Join a rapidly growing team of professionals out to disrupt and transform the insurance sales process. Polly is looking for an experienced IT Support Specialist to join our Information Technology department and assist with day to day IT operations. Successful candidates should be self-starters, effective communicators, and truly care about providing exceptional customer support experiences.
About Us
Polly is a leader in the emerging Insurtech sector. With its seamless integration into the car buying process, the company’s innovative solution enables car-buying customers the opportunity to purchase insurance by connecting them with licensed insurance agents while simultaneously completing the purchase of their new car. The company delivers these benefits through an industry-first combination of partnerships with car dealers, a growing insurance carrier network, and team of licensed insurance advocates.
Daily And Monthly Responsibilities
About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40 insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co
Salary 58k-70k
Job Overview
Join a rapidly growing team of professionals out to disrupt and transform the insurance sales process. Polly is looking for an experienced IT Support Specialist to join our Information Technology department and assist with day to day IT operations. Successful candidates should be self-starters, effective communicators, and truly care about providing exceptional customer support experiences.
About Us
Polly is a leader in the emerging Insurtech sector. With its seamless integration into the car buying process, the company’s innovative solution enables car-buying customers the opportunity to purchase insurance by connecting them with licensed insurance agents while simultaneously completing the purchase of their new car. The company delivers these benefits through an industry-first combination of partnerships with car dealers, a growing insurance carrier network, and team of licensed insurance advocates.
Daily And Monthly Responsibilities
- Serves as the first point of contact for all IT support related issues; performs remote troubleshooting and assistance to all Polly staff
- Manage and maintain OS image repository for rapid PC deployment
- Assist with monthly security vulnerability scanning and remediation
- Manage and administer various user accounts for all IT supported business critical systems
- Audit user accounts on a regular basis
- Assist with network/security configurations and monitoring
- Identity and evaluate new products and technologies to improve business workflow and user productivity
- Assist with day to day purchasing activities
- Create scripts, automations and assist with custom development activities for third party applications
- Works on technical projects as assigned by Director, Information Technology
- Bachelor’s degree in Computer Science, Information Systems, or equivalent work-related experience
- Proficient understanding of Windows and Mac related Operating Systems.
- Proficient in supporting CRM and VOIP telephony systems.
- Strong analytical and problem-solving related skills
- Must be able to communicate technical problems in an easy to understand, straight forward manner
- Strong understanding of cloud offerings such as Microsoft Azure, Microsoft 365, Endpoint Manager (Intune MDM), Azure AD
- Azure Active Directory administration
- Strong understanding of TCP/IP, DNS, and other related networking tools and concepts
- Familiarity with tools such as LastPass, OneDrive, and TeamViewer
- Ability to resolve hardware related issues; perform hardware diagnostics and assist with hardware replacement(s) as needed
- Working knowledge of Powershell and other scripting languages
- Passionate about delighting stakeholders and end users; an exceptional customer experience is our #1 top priority
- Customer Focus
- Functional/Technical Skills
- Problem Solving
- Decision Quality
- Action Oriented
- Medical, dental and vision insurance
- HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit
- 3 Weeks PTO Allowance
- Paid Parental leave baby cash
- Generous holiday time
- Matching 401(k) contributions
- Life & disability Insurance
- Discounted memberships at The Edge
About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40 insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co
Salary 58k-70k
Salary : $58,000 - $70,000
