IT Specialist

Job Description

Job Title : IT Specialist

Department : Engineering & Technology

Reports To : Director of Operations & IT

Classification : Regular Full-Time

FLSA Status : Bargain Unit Non-Exempt

Work Location : Colchester, Vermont

Cellular Phone Reimbursement Eligible : Yes

Prepared Date : January 2025

Please note this role is based out of our Colchester, Vermont headquarters.

Summary

The IT Specialist is responsible for assisting with maintaining Vermont Public’s computer and network infrastructure and supporting the traditional business and broadcast users of that technology. While assisting and maintaining the infrastructure the IT Specialist is the lead go to person for creating and promulgating a culture of prudent project management, on budget and on time. Account administration for email, windows networking, and other on site and cloud-based systems. Work with broadcast engineering team to meet the computing and data needs of projects. Close collaboration with network / I.T. consulting engineers on various projects and resolution of technical issues.

Essential Duties & Responsibilities

Maintenance of computer workstations, laptops, networks, printers

Support of networking infrastructure

Broadcast infrastructure support

Technical support of Vermont Public’s computer and network infrastructure. Administration of email, network, and other accounts and systems.

Collaborate with other departments in Vermont Public to assist in developing workflows, systems, and processes that maximize efficiency and reliability.

Serve as a planning, technical, and economic resource to other departments as they plan and execute their work.

Create systems and processes with appropriate documentation that support Vermont Public’s strategic plan, outcomes of this position, and conform to industry best practices.

Supporting teams in managing projects and being a sound board for all institutional project planning

EXCELLENCE IN THIS ORGANIZATION

A high level of commitment and dedication to the mission of the organization and public media.

Ability to cultivate and develop inclusive and equitable working relationships with co-workers and audience, supporting and enhancing a culture of belonging.

Preserving confidentiality appropriately.

Serving as an excellent ambassador for the organization, both formally and informally. Helping audience and potential audience members, donors, and potential donors connect with the organization.

Facilitating excellent communications across departments, among employees, and with the public. Fostering open and candid relationships with Vermont Public audience and donors. Managing conflict constructively.

Demonstrating a commitment to the continuous improvement of the organization’s ability to fulfill its mission and vision.

Demonstrating and encouraging creativity and enthusiasm for this work.

Expressing consistent, high-performance expectations for themselves, their department, the leadership, and the organization itself.

Developing a broad understanding of the organization’s departments, programs, and services to assist donors, collaborate effectively with peers, ensure respectful communication and teamwork among departments.

Supervisory Responsibilities : None

Position Requirements

Education and Experience

Three years relevant experience in Windows desktop support, project management, networking technology, and basic system administration tasks or equivalent combination of education and experience. Excellent troubleshooting, communication, and follow-up skills plus experience working in a time-sensitive broadcast media environment are desired. Strong organizational, communications (written and verbal), and interpersonal skills required. Work collaboratively. Strong ability to multitask and prioritize tasks and work independently. Familiarity with networking, Windows operating systems, Microsoft Office, Office365 and Windows server administration, network and desktop security required. Familiarity with basic broadcast technology concepts and software, Internet audio streaming is desirable.

Working Conditions

Work is normally performed in a climate-controlled office environment with moderate noise levels (computers, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties .

Physical Demands

Work involves standing and walking for brief periods, bending, and filing, but most duties are from a seated position. There is potential for eyestrain from reading detailed materials on a computer screen. Deadlines, workloads during peak periods, and changing priorities may cause increased stress levels. Work requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. Must be able to lift up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note : This is not an all-encompassing statement of this position’s responsibilities. While it attempts to be comprehensive, new responsibilities may be assigned to this position at any time.

Vermont Public is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by Vermont Public. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applications from women, minority groups, veterans, and people with disabilities.

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