What are the responsibilities and job description for the IT Specialist III position at State of Vermont?
Overview
The Vermont Agency Of Digital Services is looking for an IT Specialist III. This position assists with resolving more difficult computer hardware and software issues and escalates more complex issues to AHS Department IT Lead as needed. This position will also :
- Responds to AHS user inquiries concerning systems operations and provides diagnoses of system hardware, software, and operator issues.
- Responds to user problems and works with users on problem definition and solutions.
- Performs hardware and software evaluations and recommends basic technical purchases and upgrades.
- Focuses on hardware and software requests that come through the IT Purchasing Standards process.
- Assist with creation and submission on AHS-wide desktop deployment requests.
- Gather quotes needed to support the non-standard software request.
If there are licensed to be managed for the department, this position will assist in identifying licenses and manage them in one location. You'll also work with each Department's IT Coordinators to maintain hardware / software inventory lists, including review of items for removal and participate in the creation and maintenance of software approval and removal processes. This position collaborates with AHS users and IT Coordinators in submitting Ivanti tickets for more complex applications including those developed in-house. IT Specialists assist Departments on transitioning Home Drive files to OneDrive and work with AHS Department IT Leads to migrate files from Share Drive Folders to SharePoint sites and other locations. Assist AHS Departments in review of licensing dashboard and distribution list maintenance.
A fingerprint-supported background check may be required based on the assigned job duties and location.
Who May Apply
This position, IT Specialist III (Job Requisition #51809) , is open to all State employees and external applicants.
If you would like more information about this position, please contact Lucas.Herring@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Environmental Factors
Work is performed in a standard office setting, but some travel may be required for which private means of transportation should be available. Work outside of regular work schedule may be expected.
Minimum Qualifications
Bachelor's degree in computer science;
Associate's degree in computer science or college-level coursework that includes 15 computer science credits AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration.
Four (4) or more years of experience in computer or network support, programming or analysis, or database administration.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including :
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
