IT Infrastructure Experience Manager

At Polsinelli, What a Law firm Should Be, is not just our tagline, it is what we live every day.  We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is seeking an Infrastructure Messaging Engineer.  Reporting to the IT Infrastructure Manager, this role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice.

Position Overview

Responsible for managing all aspects of the company’s enterprise infrastructure systems and services, with a focus on endpoints, mobile devices, virtual application & desktop solutions, e-mail & messaging, and will also contribute management oversight and guidance to include data center operations, physical/virtual servers, directory services, networking, operational security, and disaster recovery. The IT Infrastructure Manager will be responsible for providing leadership and direction to approximately 5-7 staff positions including sysadmins, engineers, and senior engineers. This position is critical to ensuring that all systems are available for use 365x24x7; and must provide tracking the system uptime to ensure they meet the SLAs.

Key Requirements

CORE RESPONSIBILITIES

• Provides oversight of the day-to-day activities and procedures required to manage and maintain the IT infrastructure to defined SLAs.
• Ensures all systems are monitored 365x24x7 with notifications to bring quick treatment of any issues and resolution.
• Leads planning, implementation, and maintains related to the strategic plan and ensuring a stable technical infrastructure supporting the company’s business processes.
• Manages IT operational security activities to ensure a secured environment built upon best practices.
• Manages IT disaster recovery activities to ensure all critical systems are operational in the event of a disaster.
• Continually researches new technologies and collaborates with other IT Managers and Directors in the strategic planning efforts.
• Drives and participates in communications between IT teams and departments with users and internal customers, and between technical services teams.
• Provides leadership to Technical Services Operations staff including project execution, hiring, terminations, training, professional development, and performance management.
• Employees approved for flexible work arrangements are expected to be available and maintain a practice of reliable, consistent attendance at all times during the employees scheduled work shift including, but not limited to, Teams/instant message, Zoom, email and voicemail, and by phone.
• Strives to define, evaluate, and facilitate the adoption of emergent technologies and process improvement initiatives.
• Prioritizes good stewardship of company resources via thorough analysis and optimization efforts
• Other duties as assigned.

Technical and Skill Requirements:

• Excellent communication, collaboration, and customer service skills
• Excellent time management and organization skills
• Motivated by curiosity, ingenuity, and a desire to learn and grow.
• At least 5 years of experience in Infrastructure Management

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Polsinelli PC is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender identity and expression, race, color, religion, sex, national origin, sexual orientation, age, disability, ancestry, marital status, military or veteran status, or any other characteristic protected by law.

The budgeted salary range for this position is $150,000 - $165,000. 

Salary : $150,000 - $165,000