What are the responsibilities and job description for the Step-On Guide - Oahu position at Polynesian Adventure Tours Inc?
We are seeking energetic, positive, outgoing Step-On Guides/Narrator Ambassadors who present interesting and factual information about Hawaii's history, language, culture, and significant sites. Ensure a positive and memorable experience for the clients while providing a high level of customer service.
Essential Duties:
- Greet passengers and clients and assist those with special needs or requests.
- Load passengers onto the bus by following established safety procedures.
- Maintain accurate records of PAX count, arrival time, and baggage counts.
- Maintain constant communication with Drivers and Base Dispatch on any changes and/or discrepancies to the schedule, arrival, etc.
- Requires knowledge of Hawaii's history, language, culture, significant sites, local area’s roads, and landmarks.
- Requires verbal and written communication skills, and the ability to follow oral and written instructions.
- Present tour narration relevant and appropriate to tour routing.
- Provide excellent customer service.
- Report all required information to Dispatch in a timely matter.
- Review motorcoach safety protocols with guests
- Perform other related duties as assigned by the Dispatch Supervisor or Station Manager.
- Must always be in uniform as per the Employee Handbook
- OTHER: Performs other job-related duties as assigned.
MINIMUM REQUIREMENTS
Education:
- High School Diploma or equivalent required.
Experience:
- One (1) year of customer service or hospitality experience required; OR, any equivalent combination of experience and/or education which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Experience in a fast-paced work environment is preferred.
Knowledge, and Skills Required:
- Customer service duties require relating to employees and customers in a friendly and professional manner.
- Requires knowledge of principles and processes for safety, ethics, and compliance with company rules & regulations.
- Ability to recognize and define problem areas, collect information, establish facts, and draw valid conclusions.
- Ability to use good judgment and decision-making while handling multiple situations.
- Physical demands of working in the field require frequent sitting and speaking. Additional duties may occasionally require lifting objects that weigh up to 50 lbs.
Benefits:
- Medical, Dental, Vision and Drug Insurance
- 401(k) with a generous company match!
- Paid time off
- Employee Assistance Plan
- Pet Insurance
- Employee discount
- Advancement opportunities
- Free Parking
Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
To apply, please click on the "Apply Now" link below.
We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!
