What are the responsibilities and job description for the Customer Service Representative position at Ponca City Development Authority?
GARAGA Mid-America is looking for a customer service representative to join our team in Ponca City. The person in this position will receive and process incoming orders for overhead doors/parts/merchandise. Generally, receives orders via phone, fax, or e-mail. Overflow duties include informing customers or receipt, prices, shipping dates, delays, preparing quotes and tracking truck deliveries.
RESPONSIBILITIES/AUTHORITIES:
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RESPONSIBILITIES/AUTHORITIES:
- Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry oforders
- Input and properly process orders once entered
- Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met
- Check and respond to emails throughout the day
- Transfer calls and take messages
- Quote customer price, discount, and availability as requested within 24 hours of request
- Respond to expedite requests received from customers
- Obtain customer technical information or request special quotes if necessary
- Confer with management or Customer Service Claims Rep to resolve problems or issues
- Attend training and assist new employees with training
- Follow-up and assist co-workers in completing daily tasks
- Assist logistics department to track deliveries and other daily tasks.
- Other duties as assigned.
- Education and/or Experience: High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
- Computer Skills: Comfortable working with Microsoft applications and other systems.
- Other Skills and Key Competencies: Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines. Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment. Detail oriented and recognize problems, identify possible causes and resolve routine problems. Team player with a "can do" attitude that can work in a fast-paced environment
- Applicants must be legally authorized to work permanently in the U.S. at the time of application
- Final candidate must successfully complete a pre-employment drug screen and criminal background check
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