What are the responsibilities and job description for the Employee Experience Coordinator position at pontera?
Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.
Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors.
Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security.
Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in.
DESCRIPTION
As a Employee Experience Coordinator, you’ll be at the heart of Pontera’s NYC office culture, helping to create a welcoming, dynamic, and engaging environment. This is a highly visible, people-first role that blends front desk operations with culture-driving initiatives. You’ll be the first point of contact for visitors and new employees, while also supporting office culture, events, and employee experience programming that make Pontera a great place to work.
RESPONSIBILITIES
Front Desk & Reception:
- Serve as the first point of contact at our front desk—greeting guests, vendors, and candidates with warmth and professionalism.
- Coordinate building access and visitor management.
- Manage incoming and outgoing mail and packages.
- Maintain a clean, organized, and welcoming reception area.
- General ad hoc office maintenance.
Office Experience & Culture:
- Partner closely with the People team on employee experience and retention initiatives.
- Plan and execute in-office events, happy hours, offsites, swag orders, and team celebrations that foster connection and fun.
- Coordinate employee appreciation programs and other engagement touchpoints across the employee lifecycle.
- Assist with onboarding coordination, including workspace readiness and day-one welcome activities.
- Proactively suggest and implement new ideas to improve the workplace experience.
- Ensure employee experience initiatives stay within budget.
REQUIREMENTS
- 1–3 years of relevant experience in office coordination, hospitality, or employee experience roles.
- In-office Mon-Thursday; WFH Friday
- A welcoming and professional demeanor, with strong communication and interpersonal skills.
- Highly organized with excellent attention to detail.
- Comfortable juggling multiple tasks and switching gears in a fast-paced environment.
- Tech savvy, bonus if familiar with Google Workspace and Slack.
- A proactive, team-first mindset and a passion for creating an inclusive, supportive workplace!
WHAT WE OFFER
- Compensation: $70,000 annually
- Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
- Team Culture: A collegial, collaborative, fun work environment with frequent team events
- Equity: All new hires are eligible for equity grant participation
- Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
- Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
- Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
- Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!)
- Food Perks: Fully stocked kitchen & lunch reimbursement program
- Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds/Thurs and WFH Fri) & generous PTO day
Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $70,000
