What are the responsibilities and job description for the Inside Sales Associate position at Pool Corporation?
Job Description
The Inside Sales Associate is a vital role within our organization, responsible for providing exceptional customer service and driving sales growth. The successful candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of our product line.
Main Responsibilities:
- Establish relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
- Process, pull, and distribute customer products quickly and efficiently.
- Handle questions and complaints in a timely and professional manner.
- Accurately perform data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
- Evaluate and determine disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
- Estimate date of delivery to customer, based on knowledge of vendor's production and delivery schedules.
- Assist in receiving, shipping, and general warehouse duties.
Requirements:
- High school diploma or GED.
- 1 years related inside sales experience preferred.
- The ability to move 100 pounds with a dolly.
- Strong counter presence and the ability to deal directly with customers for a large portion of the day.
- Strong customer-service attitude.
- Good computer skills including MS Office programs.
- Ability to work in a fast-paced environment dealing with inventory, product allocations, and customer issues.
- Familiarity with a related product line such as pool supplies, parts, chemicals, or pool construction helpful.
- To be 18 years of age or older to apply.
About Us
POOLCORP is the world's leading distributor of outdoor living products. With over 440 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business.
