What are the responsibilities and job description for the Collections Representative position at Porta Kleen?
Overview:
The Credit & Collections Representative manages a portfolio of customer accounts within the Porta Kleen Business Unit. Responsibilities include collecting past-due balances, resolving disputes, and ensuring timely payments. The ideal candidate will possess strong problem-solving skills and customer service abilities while collaborating with internal teams to resolve account issues.
What You’ll Do:
- Contact customers regarding past-due balances via phone, email, or letter.
- Submit invoices through online applications and respond to customer inquiries.
- Investigate and resolve disputed invoices to collect outstanding payments.
- Process customer payments and generate manual invoices as needed.
- Assist with special tax projects, inventory counting, and audit-related support.
- Handle ACH & EFT payment requests and customer credit inquiries.
- Prepare and mail customer statements.
- Serve as a backup for Credit & Collections team members.
What You’ll Need:
- Bachelor’s degree in business, marketing, finance, or related field preferred.
- Associate degree in accounting, finance, or general business with relevant experience considered.
- Business-to-business (B2B) collections experience required.
- Strong customer service, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work cross-functionally and manage disputes professionally.
- Proficiency in Microsoft Excel, Outlook, and Word; JD Edwards experience is a plus.
- Strong mathematical skills for financial calculations.
Why Work at Porta Kleen?
- Collaborative and supportive team environment.
- Opportunities for professional growth and career development.
- Competitive compensation and benefits package.
- Open-office setting with reasonable accommodations available.
- Opportunity to make a meaningful impact in a dynamic company.
Join our team and contribute to financial success through effective credit and collections management!
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Collections: 3 years (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $20 - $27
