Jacks Monterey Runner (PM Shift)

POSITION TITLE:

Jacks Runner

DEPARTMENT:

Jacks Monterey

REPORTS TO:

Restaurant Manager

DIVISION:

Food & Beverage

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Jacks Monterey Runners are responsible to the delivery of all food with a sense of urgency while maintaining a friendly, courteous and professional manner and adhering to all health and sanitation regulations.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Detailed and working knowledge of all menu items
• Ensure guest complaints are addressed and/or forwarded to the manager on duty
• Open communication with kitchen staff to maintain an orderly line
• Communicate needs to the kitchen in a courteous, professional and concise manner
• Knowledge of restaurant section, table and seat numbers to ensure accurate delivery of guest orders
• Maintain sanitation, health and safety standards in work areas
• Comply with the Company’s standards of conduct
• Complete food and beverage knowledge and be able to communicate in detail to guests   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.