What are the responsibilities and job description for the Jacks Monterey Server (PM Shift) position at Portola Hotel & Spa?
POSITION TITLE:
Jacks Server
DEPARTMENT:
Jacks Monterey
REPORTS TO:
Restaurant Manager
DIVISION:
Food & Beverage
EXEMPT OR NON-EXEMPT:
Non-Exempt
JOB DESCRIPTION:
The Jacks Monterey Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.
THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
- Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests experience
- Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
- Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
- Responsible for serving beverages to guests including alcoholic beverages. Must check guests ID to verify minimum age requirement for the purchase of alcoholic beverages
- Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
- Responsible for observing guests and responding to any additional requests in a timely manner
- Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
- Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
- Responsible for replacing tableware and linens
- Set tables for next meal period according to standard
- Maintain sanitation, health and safety standards in work areas
- Complete food and beverage knowledge and be able to communicate in detail to guests
- Comply with the Companys standards of conduct
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
The Ideal Candidate will:
- Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
- Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
- Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
- Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.
ADDITIONAL RESPONSIBILITES:
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.
EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
High School Diploma or equivalent Required
California Food Handlers / ServSafe Certification Required
State approved Certification Alcohol management - Required
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Detail oriented and comfortable working in a fast-paced environment
Ability to solve problems quickly.
Basic computer and phone skills.
PREVIOUS EXPERIENCED REQUIRED:
Minimum 6-months of serving experience required; hospitality experience preferred.
